ARCHIVED - Telecom Order CRTC 2004-420

This page has been archived on the Web

Information identified as archived on the Web is for reference, research or recordkeeping purposes. Archived Decisions, Notices and Orders (DNOs) remain in effect except to the extent they are amended or reversed by the Commission, a court, or the government. The text of archived information has not been altered or updated after the date of archiving. Changes to DNOs are published as “dashes” to the original DNO number. Web pages that are archived on the Web are not subject to the Government of Canada Web Standards. As per the Communications Policy of the Government of Canada, you can request alternate formats by contacting us.


Telecom Order CRTC 2004-420

  Ottawa, 15 December 2004

TELUS Communications Inc.

  Reference: Tariff Notice 539

Provincial Centrex service


The Commission received an application by TELUS Communications Inc. (TCI), dated 18 October 2004, to revise General Tariff item 585, Centrex Service, in order to modify the Provincial Centrex Service (PCS) offered in Alberta as follows:
  • delete item 585.3.28 in order to allow PCS customers with more than 99 lines to subscribe to service on non-contract basis in addition to the existing contract-only offering; and
  • adopt a contract auto-renewal process for PCS customers upon expiration of an existing Centrex service contract as that prescribed at paragraph 44 of Follow-up to Decision 2002-34 - Automatic renewal of contracts with a minimum contract period, Telecom Decision CRTC 2003-85, 22 December 2003 (Decision 2003-85), for TCI's Local Business Contract Option (LBCO) customers.


The Commission received no comments with respect to the application.


In Decision 2003-85, the Commission directed TCI to issue amended tariff pages for individual and multi-line flat rate business service customers indicating that:
  • all minimum contract period (MCP) or LBCO contract customers would be notified, either on their monthly bill or by letter, at least 60 days before the end of the current MCP or LBCO contract, as to when automatic renewal would take place, absent any indication by the customer to the contrary;
  • customers would be informed that automatic renewal has occurred, within 35 days following renewal; and
  • customers would be advised, either on their monthly bill or by letter, that they may cancel automatically renewed contracts without penalty within 30 days of the date of the notice of automatic renewal.


The Commission notes that the proposed revisions comply with the Commission's directives, in Decision 2003-85, with respect to automatic renewal of contracts with an MCP.


The Commission approves TCI's application. The revisions take effect as of the date of this Order.
  Secretary General
  This document is available in alternative format upon request and may also be examined at the following Internet site:

Date Modified: 2004-12-15

Date modified: