ARCHIVED - Telecom Order CRTC 2004-419

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Telecom Order CRTC 2004-419

  Ottawa, 15 December 2004

TELUS Communications Inc.

  Reference: Tariff Notice 4220

Regional Centrex service


The Commission received an application by TELUS Communications Inc. (TCI), dated 18 October 2004, to revise TCBC General Tariff item 43, Centrex Service, in order to modify the Regional Centrex Service (RCS) offered in British Columbia (B.C.) as follows:
  • reinstate the Alternate Number Display (AND) feature monthly rate at the previously approved $5.95 rate for business customers; and
  • introduce an auto-renewal process for RCS customers upon expiration of an existing Centrex service contract.


TCI stated that, currently, item 43 refers the Centrex's AND feature to "the rate specified in item 143-A.C.(b)". The company noted that in Telecom Order CRTC 97-6, 8 January 1997, the Commission had approved the company's proposal to withdraw item 143-A.C.(b), which specified the rate applicable to business customers for the AND feature offered under Call Management Services, effective 7 April 1997.


TCI submitted that BCTel had inadvertently omitted to add the AND feature and its
then-approved monthly rate to the RCS tariff when it was removed from item 143-A. TCI stated that the company had continued to apply, since April 1997, the then-approved monthly rate of $5.95 for the AND feature to Centrex customers in B.C. TCI requested that the Commission ratify, pursuant to section 25(4)(a) of the Telecommunications Act (the Act), the monthly rate of $5.95 for the AND feature that was charged Centrex customers in B.C.


TCI also proposed to explicitly identify the service charge it had all along applied for the RCS AND feature. The company stated that the company had all along applied the item 111, Hourly Rates charges for this service charge, consistent with the time-and-charge service charges approved for other Centrex optional features that do not have a feature-specific service charge. The company proposed to add this service charge reference along with the RCS AND feature monthly rate in the item 43, Centrex Service.


In support of its proposal to add to an automatic renewal clause to its RCS tariff, TCI stated the same renewal process and notification requirement had been approved by the Commission for its Local Business Contract Option (LBCO) customers in B.C.


The Commission received no comments with respect to the application.


In Follow-up to Decision 2002-34 - Automatic renewal of contracts with a minimum contract period, Telecom Decision CRTC 2003-85, 22 December 2003 (Decision 2003-85), the Commission directed TCI to issue amended tariff pages for individual and multi-line flat rate business service customers indicating that:
  • all minimum contract period (MCP) or LBCO contract customers would be notified, either on their monthly bill or by letter, at least 60 days before the end of the current MCP or LBCO contract, as to when automatic renewal would take place, absent any indication by the customer to the contrary;
  • customers would be informed that automatic renewal has occurred, within 35 days following renewal; and
  • customers would be advised, either on their monthly bill or by letter, that they may cancel automatically renewed contracts without penalty within 30 days of the date of the notice of automatic renewal.


The Commission notes that the proposed revisions comply with the Commission's directives, in Decision 2003-85, with respect to automatic renewal of contracts with an MCP.


The Commission considers TCI's request that the Commission ratify the past charging of the rate for the AND feature in the absence of an approved tariff reasonable in view that it arose because of an inadvertent error.


Accordingly, the Commission approves TCI's application and ratifies pursuant to subsection 25(4) of the Act the charging of the AND feature rate which has been in use since April 1997 within RCS.


The revisions take effect as of the date of this Order.
  Secretary General
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Date Modified: 2004-12-15

Date modified: