ARCHIVED - Telecom Order CRTC 2004-231

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Telecom Order CRTC 2004-231

  Ottawa, 14 July 2004

TELUS Communications (Québec) Inc.

  Reference: Tariff Notice 376

Integrated services digital network service - primary rate interface


The Commission received an application by TELUS Communications (Québec) Inc. (TELUS Québec), dated 18 March 2004, to revise General Tariff item 5.05, Integrated Services Digital Network Service - Primary Rate Interface (ISDN-PRI) in order to:
  • introduce a service charge associated with a Digital Trunk Controller ISDN (DTCI) port;
  • introduce a monthly rate for reserved numbers;
  • introduce an automatic renewal clause;
  • include wording changes in order to clarify the tariff; and
  • include other non-material changes to the tariff.


The Commission received no comments with respect to the application.


In Société en commandite Télébec and TELUS Communications (Québec) Inc. 2002 annual price cap filings, Telecom Decision CRTC 2003-57, 22 August 2003, the Commission concluded that TELUS Québec should file cost studies and imputation test results or alternate costing support when filing tariff applications to introduce a new service or to propose implicit or explicit rate reductions to an existing service.


Based on the costing support provided by TELUS Québec, the Commission is satisfied that the proposed rates for the new service elements are set above the associated costs. The Commission is also satisfied that the proposed wording changes clarify the tariff.


In Follow-up to Decision 2002-34 - Automatic renewal of contracts with a minimum contract period, Telecom Decision CRTC 2003-85, 22 December 2003 (Decision 2003-85), the Commission determined that automatic renewal clauses for business customers of Bell Canada and TELUS Communications Inc. and TELUS Communications (B.C.) Inc. (collectively referred to as TCI) should include the following safeguards:
  • all minimum contract period (MCP) or Local Business Contract Option (LBCO) contract customers will be notified, either on their monthly bill or by letter, at least 60 days before the end of the current MCP or LBCO contract, as to when automatic renewal will take place, absent any indication by the customer to the contrary;
  • customers will be informed that automatic renewal has occurred, within 35 days following renewal; and
  • customers will be advised, either on their monthly bill or by letter, that they may cancel automatically renewed contracts without penalty within 30 days of the date of the notice of automatic renewal.


The Commission notes that TELUS Québec did not include any safeguards provisions for its ISDN-PRI automatic renewal clause, nor did it address the issue of automatic renewal clause safeguards, as part of its proposed tariff. The Commission considers that TELUS Québec should include the same safeguards for its ISDN-PRI automatic renewal clause as those established for Bell Canada and TCI in Decision 2003-85.


In light of the above, the Commission approves with changes TELUS Québec's application subject to the inclusion of these safeguards. The revisions take effect as of the date of this order.
  Secretary General
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Date Modified: 2004-07-14

Date modified: