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APPENDIX A
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Indicator 1.6 - Competitor Installation Appointments Met
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Definition: The total number of installation appointments booked and the number met, with percentage of those met relative to the total booked for customers who are also competitors.
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Measurement Method: Completed orders are sorted to determine the actual number and percentage completed on the appointed date.
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Geographical Basis: Company-wide.
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Standard: 90% or more.
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Reporting Format: Indicator 1.6 - Competitor Installation Appointments Met.
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Indicator 1.7 - On-Time Activation of PICs for Alternate Providers of Long Distance Service (APLDS)
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Definition: PIC activation is the provisioning process whereby the incumbent telephone companies switch a customer's long distance service over to a competitor. Each telephone company with equal access must handle PICs using their own Commission-approved PIC/CARE Access Customer Handbook (company's handbook).
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Measurement Method: Completed PIC requests are sorted to determine the actual number and percentage completed in accordance with the company's handbook.
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Geographical Basis: Company-wide.
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Standard: 90% or more.
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Reporting Format: Indicator 1.7 - On-Time Activation of PICs for Alternate Providers of Long Distance Service (APLDS).
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Indicator 1.8 - New Unbundled Type A and B Loop Order Service Intervals Met
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Definition: The percentage of time that the due dates for the provisioning of new unbundled type A and B local loop orders are met within the applicable standard service interval.
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Measurement Method: Completed new loop orders are compiled, and the percentage of those that were completed within the applicable standard service interval is reported. Orders for which the requested due date is beyond the applicable standard service interval are excluded from this measure.
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Geographical Basis: Company-wide, no geographic distinction.
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Standard: 90% or more.
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Reporting Format: Indicator 1.8 - New Unbundled Type A and B Loop Order Service Intervals Met.
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Numerator: Number of orders for new type A and B unbundled loops that have met the standard interval due date for the month.
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Denominator: Total number of orders for new type A and B unbundled loops for which a standard interval due date has been assigned for the month. Orders for which the requested due date is beyond the applicable standard service interval are excluded from this measure.
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Business Rules:
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Loop(s) delivered in working condition and according to the loop specifications agreed to by the Industry.
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- Include orders that cannot be completed on an agreed to expedited due date. These orders are counted as missed in the calculation of the indicator.
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- Include in measurement those orders where confirmed due dates are missed due to a lack of facilities. These orders are counted as missed in the calculation of the indicator.
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- Exclude from the measurement, those local service requests (LSRs) where confirmed due dates are missed due to causes attributable to CLECs or their customers per Due Dates Missed Attributable to End Customers or CLECs CISC BPWG consensus report BPRE029a (Report BPRE029a), 21 January 2002, and approved by the Commission in CRTC Interconnection Steering Committee - Consensus Reports, Telecom Decision CRTC 2002-26, 22 April 2002 (Decision 2002-26).
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Indicator 1.9 - Migrated Unbundled Type A and B Loop Order Service Intervals Met
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Definition: The percentage of time that the due dates for the provisioning of migrated unbundled type A and B local loop orders are met within the applicable standard service interval.
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Measurement Method: Completed loop migration orders are compiled, and the percentage of those that were completed within the applicable standard service interval is reported. Orders for which the requested due date is beyond the applicable standard service interval are excluded from this measure.
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Geographical Basis: Company-wide, no geographic distinction.
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Standard: 90% or more.
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Reporting Format: Indicator 1.9 - Migrated Unbundled Type A and B Loop Order Service Intervals Met.
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Numerator: Number of orders for migrated type A and B unbundled loops that have met the standard interval due date for the month.
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Denominator: Total number of orders for migrated type A and B unbundled loops for which a standard interval due date has been assigned for the month. Orders for which the requested due date is beyond the applicable standard service interval are excluded from this measure.
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Business Rules:
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- Loop(s) delivered in working condition and according to the loop specifications agreed to by the Industry.
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- Include orders that cannot be completed on an agreed to expedited due date. These orders are counted as missed in the calculation of the indicator.
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- Include in measurement those orders where confirmed due dates are missed due to a lack of facilities. These orders are counted as missed in the calculation of the indicator.
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- Exclude from the measurement, those LSRs where confirmed due dates are missed due to causes attributable to CLECs or their customers per CISC BPWG consensus report BPRE029a, and approved by the Commission in Decision 2002-26.
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Indicator 1.10 - Local Number Portability (LNP) Order (Standalone) Service Interval Met
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Definition: The percentage of time that due dates relating to orders for the standalone porting of numbers are met within the applicable standard service interval.
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Measurement Method: Completed standalone LNP orders are compiled and the percentage of those that were completed within the applicable standard service interval is reported. Orders for which the requested due date is beyond the applicable standard service interval are excluded from this measure.
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Geographical Basis: Company-wide, no geographic distinction.
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Standard: 90% or more.
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Reporting Format: Indicator 1.10 - Local Number Portability (LNP) Order (Standalone) Service Interval Met.
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Numerator: Number of orders for standalone porting of numbers that have met the standard interval due date for the month.
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Denominator: Total number of orders for standalone porting of numbers for which a standard interval due date was assigned for the month. Orders for which the requested due date is beyond the applicable standard service interval are excluded from this measure.
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Business Rules:
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- Include orders that cannot be completed on an agreed to expedited due date. These orders are counted as missed in the calculation of the indicator.
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Indicator 1.10A (formerly 1.15) - Local Number Portability Order (Standalone) Late Completions
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Definition: The percentage of orders for standalone porting of numbers that missed the confirmed due date, which are completed within one working day of the confirmed due date.
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Measurement Method: Completed (standalone) local number portability orders that missed their confirmed due dates are compiled, and the percentage of those that were completed within one working day of their respective confirmed due dates is reported.
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Geographical Basis: Company-wide, no geographic distinction.
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Standard: 100%.
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Reporting Format: Indicator 1.10A - Local Number Portability Order (Standalone) Late Completions.
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Numerator: Total number of orders for standalone porting of numbers in the month that missed the confirmed due date, which were completed within one working day of the confirmed due date.
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Denominator: Total number of orders for standalone porting of numbers completed in the month for which a confirmed due date was missed.
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Business Rules:
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- Standalone porting of numbers only.
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- Include orders not meeting the standard in Indicator 1.10.
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- Exclude from the measurement, those orders (ports) where confirmed due dates are missed due to causes attributable to CLECs or their customers per CISC BPWG consensus report BPRE029a, and approved by the Commission in Decision 2002-26.
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- Orders are considered completed when the ILEC has created a Subscription Version in the Number Portability Administration Centre / Service Management System (NPAC/SMS) within the applicable interval defined in industry guidelines and placed the 10-digit unconditional trigger on the telephone number in the local switch, where this capability is available.
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Indicator 1.11 - Competitor Interconnection Trunk Order Service Interval Met
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Definition: The percentage of time that the agreed upon due date for the turn-up of Bill & Keep Interconnection Trunks are met.
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Measurement Method: Tracking of due dates met. The due date interval is 20 business days when augments to existing trunk groups are required where facilities exist and 35 business days when new trunk groups are required where no facilities exist.
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Geographical Basis: Company-wide, no geographic distinction.
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Standard: 90% or more.
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Reporting Format: Indicator 1.11 - Competitor Interconnection Trunk Order Service Interval Met.
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Numerator: Number of orders for Bill & Keep Trunks that have met the standard interval (agreed upon) due date for the month.
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Denominator: Total number of orders for Bill & Keep Trunks for which a standard interval (agreed upon) due date has been assigned for the month. The due date interval is 20 business days when augments to existing trunk groups are required where facilities exist and 35 business days when new trunk groups are required where no facilities exist.
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Business Rules:
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- Trunk(s) delivered in working condition and according to industry specifications.
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- Include in measurement those orders where confirmed due dates are missed due to a lack of facilities. These orders are counted as missed in the calculation of the indicator.
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- Include orders that cannot be completed on an agreed to expedited due date. These orders are counted as missed in the calculation of the indicator.
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- Exclude from the measurement, those LSRs where confirmed due dates are missed due to causes attributable to CLECs.
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Indicator 1.11A (formerly 1.16) - Interconnection Trunk Order Late Completions
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Definition: The percentage of orders for the turn-up of Bill & Keep Trunks for which the agreed upon due date is missed, but which are completed within five working days of the agreed upon due date.
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Measurement Method: Completed orders for Bill & Keep Trunks which were not completed on their due dates are compiled, and the percentage of these orders which were then completed within the next five working days of their respective due date is reported.
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Geographical Basis: Company-wide, no geographic distinction.
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Standard: 100%.
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Reporting Format: Indicator 1.11A - Bill and Keep Interconnection Trunk Order Late Completions.
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Numerator: Total number of orders for Bill & Keep Interconnection Trunks which were not completed on their due date, but were then completed within the next five working days of the due date.
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Denominator: Total number of completed orders for Bill & Keep Interconnection Trunks for which a due date for that month was missed.
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Business Rules:
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- Include all orders captured by Indicator 1.11 that are not completed by the standard service due date set out in Indicator 1.11.
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- The due date means the standard service due date, unless the parties have agreed to an earlier due date.
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- Exclude from the measurement those LSRs where confirmed due dates are missed due to causes attributable to CLECs or their customers per Report BPRE029a, and approved by the Commission in Decision 2002-26.
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Indicator 1.12 - Local Service Request, Confirmed Due Dates Met
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Definition: The percentage of instances that the confirmed due date is met for the provisioning of Local Service Requests (LSRs). The due date means the standard service due date, unless the parties have agreed to an earlier due date.
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Measurement Method: Completed LSRs are compiled, and the percentage of those which were completed by the due date is reported. LSRs are to be counted as complete only if all constituent elements of the LSR order are complete.
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Geographical Basis: Company-wide, no geographic distinction.
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Standard: 90% or more.
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Reporting Format: Indicator 1.12 - Local Service Request Due Dates Met.
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Numerator: Total number of LSRs completed on the due date during the month.
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Denominator: Total number of LSRs completed during the month.
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Business Rules:
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- Expedited orders will be included.
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- Include in measurement those LSRs where due dates are missed due to a lack of facilities.
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- Exclude from the measurement, those LSRs where confirmed due dates are missed due to causes attributable to CLECs or their customers per CISC BPWG consensus report BPRE029a, and approved by the Commission in Decision 2002-26.
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- All constituent elements of an order are to be delivered in working condition.
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Indicator 1.13 - Unbundled Type A and B Loop Order Late Completions
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Definition: The percentage of orders for unbundled type A and B loops and their sub-categories, for which the due date as measured in Indicators 1.8, 1.9 and 1.12 was missed, but which were completed within one working day of the confirmed due date. The due date means the standard service due date, unless the parties have agreed to an earlier due date.
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Measurement Method: Completed loop orders that are not completed by their due dates are compiled, and the percentage of those which were completed within one working day of their respective confirmed due dates is reported.
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Geographical Basis: Company-wide, no geographic distinction.
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Standard: 90% or more.
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Reporting Format: Indicator 1.13 - Unbundled Type A and B Loop Order Late Completions.
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Numerator: Total number of orders for new and migrated type A and B unbundled loops and their sub-categories that have been completed within the month, but missed the confirmed due date by one working day.
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Denominator: Total number of orders for new and migrated type A and B unbundled loops and their sub-categories completed within the month for which a due date has been missed.
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Business Rules:
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- Include in measurement those orders where due dates are missed due to a lack of facilities.
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- Exclude from the measurement those orders for type A and B loops and their sub-categories where due dates are missed due to causes attributable to CLECs or their customers per BPRE029a, and approved by the Commission in Decision 2002-26.
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Indicator 1.14 - Unbundled Type A and B Loops Held Orders
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Definition: The number of orders for type A and B loops and their sub-categories that were not completed on the confirmed due date because of a lack of facilities, expressed as a percentage of loop inward movement.
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The confirmed due date means the date assigned by the provisioning ILEC and does not necessarily reflect the standard service interval, nor the customer requested due date.
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Inward movement means instances in which there is the provisioning of new and the migration of unbundled loops or modifications to existing unbundled loops that require loop facility changes.
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Measurement Method: Orders for unbundled loops are compiled and the percentage of these orders that were not completed on the due date as a result of the lack of facilities is reported.
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Geographical Basis: Company-wide, no geographic distinction.
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Standard: 0.25% or less.
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Reporting Format: Indicator 1.14 - Unbundled Type A and B Loops Held Orders.
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Numerator: Total number of completed orders for type A and B unbundled loops and their sub-categories (inward movement) that were not completed on their due dates that month due to a lack of facilities together with the total number of orders for the month not yet completed for which confirmed due dates cannot be met due to a lack of facilities.
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Denominator: Total number of orders for type A and B unbundled loops and their sub-categories (inward movement) completed for the month, together with the total number of orders for the month not yet completed for which due dates cannot be met due to a lack of facilities.
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Business Rules:
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Indicator 1.17 - Local Service Request (LSR) Rejection Rate
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Definition: The percentage of LSRs submitted by CLECs that are returned due to errors identified by the ILECs and based on an error that can be objectively demonstrated and that requires some corrective action that warrants the re-issue of an order.
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Measurement Method: LSRs received and rejected are tracked and reported.
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Geographical Basis: Company-wide, no geographic distinction.
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Standard: 5% or less.
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Reporting Format: Indicator 1.17 - Local Service Requests Rejected.
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Numerator: Total number of LSRs rejected by the ILEC during the month.
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Denominator: Total number of LSRs received by the ILEC during the month.
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Business Rules:
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Indicator 1.18 - Local Service Request (LSR) Turnaround Time Met
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Definition: The percentage of instances that the applicable LSR confirmation interval is met, as defined in the Canadian Local Ordering Guidelines (C-LOG), and in accordance with applicable Commission decisions.
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Measurement Method: Local Service Confirmations (LSCs) are compiled, and the percentage of those which were returned within the applicable standard interval, is reported.
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Geographical Basis: Company-wide, no geographic distinction.
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Standard: 90% or more.
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Reporting Format: Indicator 1.18 - Local Service Request (LSR) Turnaround Time Met.
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Numerator: Total number of Local Service Confirmations (LSCs) returned to the CLEC during the month within the applicable standard interval.
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Denominator: Total number of Local Service Confirmations (LSCs) issued during the month.
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Business Rules:
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- Measures by following the specific confirmation intervals related to the standard service as defined in the C-LOG.
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- Once an LSC has been issued and a subsequent version of the LSR is issued, the service interval related to the new LSC commences.
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Indicator 2.6 - Competitor Repair Appointments Met
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Definition: The total number of repair appointments booked and the number met, with percentages of those met relative to the total booked for customers who are also competitors.
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Measurement Method: Completed orders are sorted to determine the actual number and percentage completed on the appointed date.
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Geographical Basis: Company-wide.
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Standard: 90% or more.
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Reporting Format: Indicator 2.6 - Competitor Repair Appointments Met.
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Indicator 2.7 - Competitor Out-of-Service Trouble Reports Cleared within 24 Hours
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Definition: The total of initial out-of-service trouble reports and those cleared within 24 hours. Percentages of those cleared relative to this total.
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Measurement Method: Compilation of trouble report data gathered at each repair bureau.
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Geographical Basis: Company-wide, no geographic distinction.
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Standard: 80%.
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Reporting Format: Indicator 2.7 - Competitor Out-of-Service Trouble Reports Cleared within 24 Hours.
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Numerator: Number of initial out-of-service trouble reports cleared within 24 hours of their receipt during the month.
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Denominator: Total number of initial out-of-service trouble reports received during the month.
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Business Rules:
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Indicator 2.7A - Competitor Out-of-Service Trouble Report Late Clearances
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Definition: The percentage of trouble reports for type A and B unbundled loops and their sub-categories that are not cleared within 24 hours (i.e. outside the performance standard of Indicator 2.7), but which are cleared within the subsequent 24 hours.
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Measurement Method: Trouble reports are compiled for type A and B unbundled loops and their sub-categories outside the performance standard of Indicator 2.7, and the percentage of these Trouble Reports that are cleared within a subsequent 24-hour period.
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Geographical Basis: Company-wide, no geographic distinction.
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Standard: 100%.
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Reporting Format: Indicator 2.7A - Competitor Out-of-Service Trouble Report Late Clearances.
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Numerator: Total number of initial out-of-service trouble reports received during the month for type A and B unbundled loops and their sub-categories cleared within 48 hours, excluding those cleared within 24 hours of their issuance.
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Denominator: Total number of initial out-of-service trouble reports received during the month for type A and B unbundled loops and their sub-categories, excluding those cleared within 24 hours of their issuance.
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Business Rules:
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- Includes out-of-service trouble reports for type A and B unbundled loops and their sub-categories not meeting Indicator 2.7.
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- Excludes a subsequent report related to an open trouble.
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Indicator 2.8 - Migrated Local Loop Completion Notices to Competitors
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Definition: The total number of completions of migrations of local loops and the number of notifications given on time by the incumbent telephone company to the competitors, notifying that the local loop migration is complete at the facilities of the incumbent telephone company, with the percentage of notifications given on time relative to this total.
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Measurement Method: Completions of migrated local loops and the notifications given on time are sorted to determine the actual numbers and the percentage of notifications given on time.
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Geographical Basis: Company-wide, no geographic distinction.
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Standard: 90%.
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Reporting Format: Indicator 2.8 - Migrated Local Loop Completion Notices to Competitors.
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Numerator: Number of notifications of local loops migrations completed during the month given on time to the CLEC.
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Denominator: Total number of completions of migrations of local loops scheduled for that month.
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Business Rules:
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Indicator 2.8A - New Loop Status Provided to Competitors
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Definition: Percentage of order completion notices and order status reports provided to competitors for new type A and B unbundled loops and their sub-categories. Completion notices are to be provided to competitors as soon as possible following installation of an unbundled loop. Order status reports are to be provided to the competitor by 5:00 p.m. (in the ILEC serving territory) for uncompleted orders on the day for which the orders are scheduled.
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Measurement Method: New loop orders are compiled and the percentage of those is reported for which the required completion notices and/or order status reports were provided to the competitor.
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Geographical Basis: Company-wide, no geographic distinction.
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Standard: 90% or more.
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Reporting Format: Indicator 2.8A - New Loop Status Provided to Competitors.
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Numerator: Total number of orders in the month for new unbundled type A and B loops and their sub-categories for which the required completion notices and/or order status reports were given.
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Denominator: Total number of orders for new unbundled type A and B loops and their sub-categories scheduled to be completed in the month.
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Business Rules:
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- Status to be provided by 5:00 p.m. in the ILEC serving territory.
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- Measurement includes the count of completion notifications provided on completed new loops and status provided on non-completed new type A and B unbundled loops and their sub-categories.
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Indicator 2.9 - Competitor Degraded Trouble Reports Cleared Within 48 Hours
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Definition: The total number of CLECs degraded trouble reports cleared by ILECs within 48 hours of notification.
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Measurement Method: Total degraded trouble reports are sorted to determine the actual numbers and the percentage of reports cleared.
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Geographical Basis: Company-wide, no geographic distinction.
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Standard: 90% or more.
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Reporting Format: Indicator 2.9 - Competitor Degraded Trouble Reports Cleared Within 48 Hours.
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Numerator: Total number of degraded trouble reports reported by CLEC and cleared within 48 hours of their notification.
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Denominator: Total number of degraded trouble reports received from CLEC during the month.
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Business Rules:
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