ARCHIVED - Telecom Order CRTC 2003-246

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Telecom Order CRTC 2003-246

Ottawa, 13 June 2003

TELUS Communications Inc.

Reference: Tariff Notice 99

Operator services arrangement


The Commission received an application by TELUS Communications Inc. (TCI), dated 11 April 2003, to revise Special Facilities Tariff item 209, Customer Specific Operator Services, in order to revise the scope and rates of an Operator Services arrangement required to meet the business requirements of a single large customer, as follows:

· Revision to the Canadian Directory Assistance Service to set a single rate per call independent of Monthly Call Volumes.
· Revision to the Manual Operator Assistance Service as follows:

- set a single rate per second independent of monthly volumes;

- include validation on every Commercial Card Call.

· Revision to the Automated Operator Assistance Service as follows:

- decrease the Rate per Access to TCI's Automated Alternate Billing System;

- include the following options and associated validation charges:

- Calling Cards, i.e., calls that utilize a calling card format that are processed as a billed to third number or collect calls; and

- Commercial Card, i.e., calls billed to a commercial credit card.


TCI argued that the special facilities service contained in item 209, along with the revisions proposed in its application met the conditions established by the Commission for customer-specific tariffs in the operator services market. TCI submitted that the proposed revised special facilities tariff: passed the imputation test; appealed to a limited number of customers and therefore, there was not sufficient demand to offer it through the General Tariff; would be made generally available to all qualifying customers and therefore concerns about unjust discrimination should not be an issue; and would be permitted for resale.


In its application, TCI also proposed to amend the Definitive Agreement For National Operator Services in order to reflect the proposed tariff revisions and to change certain agreement provisions regarding the suspension of service and verification and/or validation of Collect, Bill to Third, Calling Card and Commercial Card calls.


The Commission received no comments with respect to the application.


The Commission notes that the TCI application meets the imputation test, appeals to a limited number of customers, is available to all qualifying customers and may be resold.


The Commission approves TCI's application. The revisions take effect as of the date of this order.

Secretary General

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Date Modified: 2003-06-12

Date modified: