Telecom Decision CRTC 2003-33-1

Ottawa, 11 July 2003

See also: 2003-33

Confidentiality provisions of Canadian carriers

Reference: 8665-C12-14/01 and 8665-B20-01/00


1. Paragraph 49 of Confidentiality provisions of Canadian carriers, Telecom Decision CRTC 2003-33, 30 May 2003, is replaced with the following:

Considering all of the above, the Commission directs Canadian carriers to modify their existing tariffs, customer contracts and other arrangements to reflect the change from written consent to express consent, and the list of acceptable methods of obtaining express consent, as demonstrated in the following example. Those Canadian carriers whose existing tariffs contain additional circumstances under which disclosure is permitted, may retain those circumstances in their proposed tariffs.

Unless a customer provides express consent or disclosure is pursuant to a legal power, all information kept by the company regarding the customer, other than the customer's name, address and listed telephone number, is confidential and may not be disclosed by the company to anyone other than:

Express consent may be taken to be given by a customer where the customer provides:

Secretary General

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