ARCHIVED - Telecom Order CRTC 2002-4

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Telecom Order CRTC 2002-4

Ottawa, 10 January 2002

CRTC approves in part TELUS Communications Inc.'s proposal to introduce a customer-specific arrangement

Reference: Tariff notice 21


TELUS Communications Inc. filed an application on 1 November 2001 under tariff notice 21 to introduce item 201, a customer-specific arrangement to its Special Facilities Tariff (SFT) CRTC 21463. The arrangement provides for national directory assistance with service features that meet the specific requirements of a single large customer.


The Commission notes that the proposed customer-specific tariff replaces a current SFT for the same customer. However, the Commission notes that the company's proposal includes clauses 1.2.10 and 1.2.11 in Schedule 1 - Service Description to the Directory Service Agreement:

· 1.2.10 - If ------'s customer requests an address, TELUS shall provide the address, if available, for an ------ customer providing name and locality and/or ten (10)-digit telephone number. For any ------ customer requesting the address, the minimum search criteria required from -------'s customer are the name and locality, or the telephone number..

· 1.2.11 - If ------'s customer requests a name, TELUS shall provide the name, if available, for -----'s customer providing the ten (10)-digit telephone number.


The Commission notes that Public Notice CRTC 2001-56, Operator services -Reverse search directory assistance, dated 25 May 2001, initiated a proceeding to consider whether it is appropriate for telephone companies to provide reverse search directory assistance services.


In view of this proceeding, the Commission considers it appropriate to approve the application with the exception of the sections of Schedule 1 - Service description, noted in paragraph 2. Consideration of these clauses is deferred.

Secretary General

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Date Modified: 2002-01-10

Date modified: