ARCHIVED - Telecom Order CRTC 2002-395

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Telecom Order CRTC 2002-395

Ottawa, 4 October 2002

Bell Canada

Reference: Tariff notice 6657

Reference of Calls service


The Commission received an application by Bell Canada, dated 28 February 2002, to introduce General Tariff item 72, Reference of Calls service. Reference of Calls (ROC) is a customer-requested operating arrangement through which all incoming calls to a specific number are intercepted and the calling parties referred to another telephone number. Bell Canada's proposed tariff, which is limited to business customers, would permit such customers to obtain ROC service for a guaranteed period of either six or twelve months.


In its application, Bell Canada stated that it currently provides ROC at no charge for a period of one month at its discretion with respect to customer initiated changes to telephone numbers. Bell Canada noted that this arrangement will continue to be available to customers who do not require longer guaranteed periods during which calls will be referred.


The Commission received no comments with respect to the application.


The Commission notes that Bell Canada's tariffs do not include terms and conditions associated with the ROC service provided at no charge with respect to customer initiated changes to telephone numbers.


The Commission approves Bell Canada's application. The Commission notes that the new service will be classified as an Other Capped Service under the price cap framework set out in Regulatory framework for second price cap period, Telecom Decision CRTC 2002-34, 30 May 2002.


The Commission directs Bell Canada to file a proposed tariff for the ROC service provided at no charge to residential or business customers by 5 November 2002.

Secretary General

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Date Modified: 2002-10-04

Date modified: