ARCHIVED - Telecom Order CRTC 2002-340

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Telecom Order CRTC 2002-340

Ottawa, 16 August 2002

Le Téléphone de St-Liboire de Bagot Inc.
Reference: Tariff notice 26

Terms of Service


The Commission received an application by Le Téléphone de St-Liboire de Bagot Inc. (St-Liboire), dated 7 May 2002, to revise General Tariff section 1.2, Terms of Service, in order to modify, amongst other things:

- the terms under which St-Liboire provides reasonable advance notice to a customer prior to suspension or termination of service, by eliminating the requirement to contact the customer prior to the delivery of the advance notice; and
- the terms under which St-Liboire provides reasonable advance notice prior to suspension or termination of service of a customer that is a competitor of St-Liboire, by reducing the notice period from "at least thirty days" to ten working days.


The Commission notes that in Regulatory framework for the independent telephone companies in Québec and Ontario (except Ontario Northland Transportation Commission, Québec-Téléphone and Télébec ltée), Telecom Decision CRTC 96-6, 7 August 1996, it directed most of the independent telephone companies, including St-Liboire, to adopt Bell Canada's Terms of Service. These same companies were later directed, in Altering terms of service for competitors that are customers, Order CRTC 2000-397, 12 May 2000, to alter their Terms of Service to specify that reasonable advance notice for the termination or suspension of a customer that is a competitor of the telephone company should generally be at least 30 days.


The Commission considers that in assessing these proposed terms of service, it must have regard to balancing the interests of the telephone companies and their customers, and ensuring consistent treatment of customers by telephone companies in various jurisdictions.


The Commission considers that suspension or termination of telephone service is a serious action that can have significant consequences for a customer. The Commission also notes that, under the proposed tariff changes, advance notice would be provided for a significantly shorter period prior to disconnection.


The Commission further notes that St-Liboire did not provide any rationale in support of its proposal.


Based on the record of this proceeding, the Commission considers that the current Terms of Service relating to reasonable advance notice prior to suspension or termination of telephone service, continue to be appropriate.


Accordingly, the Commission denies St-Liboire's application.

Secretary General

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Date Modified: 2002-08-16

Date modified: