ARCHIVED - Telecom Order CRTC 2002-228

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Telecom Order CRTC 2002-228

Ottawa, 31 May 2002

Aliant Telecom Inc.
Reference: Tariff notice 16

New structure for inside wire and service charges


The Commission received an application by Aliant Telecom Inc. (Aliant Telecom; the company), dated 19 April 2002, to revise the company's Atlantic Provinces Telecommunications Council (APTC) Regional Services Tariff item 506, Inside Wire.


In its application, the company proposed to introduce a flat-rate structure for single-line residential and single-line business inside wire work. The proposed flat-rate structure would replace the current hourly rate for all residential inside wire work.


As regards single-line business inside wire work, the flat-rate structure would replace the current parts and labour charges except where work is requested by business customers outside of regular hours or where the company's technician cannot complete the installation or repair of a wire module within two hours.


The company also proposed to align the labour charges with those previously approved for Maritime Tel & Tel Limited by increasing the rate from $17.50 per technician per 15-minute increment to $20. In addition, the company proposed to implement specific charges for each visit to a business customer's premises where standard service charges do not apply.


Aliant Telecom proposed that standard service charges should continue to apply for installation of Centrex service facilities up to the entrance to a customer's suite in multi-tenant properties or the entrance to a customer's building in single-tenant properties. However, the company proposed to modify its tariffs such that the charges set out in the Inside Wire Tariff would apply for prewire or installation of Centex inside wire beyond those points rather than the current standard service charges. The company also proposed to implement Centrex overtime rates based on the Multi-line overtime rates which appear in CRTC 10001 General Tariff item 585 for use when prewire or installation of Centrex inside wire is provided on a parts and labour basis outside of regular hours.


In its application, Aliant Telecom also proposed the following revisions:

a) remove from its tariffs the investigative maintenance service charges which apply to single-line customers and replace them with the repair charges set out in the flat-rate charges portion of the Inside Wire Tariff;
b) implement a charge of $40 per repair visit made to all customer premises equipped with a jack-ended demarcation device;
c) increase the warranty against defects in workmanship and material on all single-line inside wire work and all associated parts installed or repaired by the company from 30 days to 90 days; and
d) remove its Inside Wire Tariff in item 340.1 of APTC's CRTC 27750 Regional Services Tariff and locate it in item 340.1 of Aliant Telecom's CRTC 21491 General Tariff.


In support of its application, Aliant Telecom submitted that its proposed flat-rate structure is more suitable than the current structure because it will be simpler and less costly to administer, and will be more easily understood by customers.


The Commission received no comments with respect to this application.


The Commission approves on an interim basis the application by Aliant Telecom. The revisions take effect as of 10 June 2002.

Secretary General

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Date Modified: 2002-05-31

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