ARCHIVED - Telecom Order CRTC 2002-222
This page has been archived on the Web
Information identified as archived on the Web is for reference, research or recordkeeping purposes. Archived Decisions, Notices and Orders (DNOs) remain in effect except to the extent they are amended or reversed by the Commission, a court, or the government. The text of archived information has not been altered or updated after the date of archiving. Changes to DNOs are published as “dashes” to the original DNO number. Web pages that are archived on the Web are not subject to the Government of Canada Web Standards. As per the Communications Policy of the Government of Canada, you can request alternate formats by contacting us.
Telecom Order CRTC 2002-222 |
||
|
Ottawa, 29 May 2002 |
||
|
Aliant Telecom Inc. |
||
Basic automatic call distribution service |
||
|
1. |
The Commission received an application by Aliant Telecom Inc. (Aliant Telecom), dated 28 January 2002, on behalf of Maritime Tel & Tel Limited (MTT), to revise MTT's General Tariff item 780.4, Centrex Business Service, in order to increase the monthly rate for each basic automatic call distribution (ACD) position from $7.75 to $10.00. |
|
|
2. |
The ACD service is offered to call-centre operations. The ACD service places incoming calls into a processing queue and distributes each incoming call to a call-centre agent when an agent becomes available to handle a call. The service also includes a standard recorded greeting that callers hear while they wait in the processing queue. |
|
|
3. |
The Commission approved the application on an interim basis in Ex parte application, Telecom Order CRTC 2002-79, 14 February 2002. |
|
|
4. |
The Commission received no comments with respect to the application. |
|
|
5. |
The Commission approves on a final basis the application by Aliant Telecom. The revisions take effect as of the date of this order. |
|
|
Secretary General |
||
|
This document is available in alternative format upon request and may also be examined at the following Internet site: www.crtc.gc.ca |
||
Date Modified: 2002-05-29
- Date modified: