ARCHIVED - Telecom Order CRTC 2002-221

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Telecom Order CRTC 2002-221

Ottawa, 29 May 2002

Aliant Telecom Inc.
Reference: NewTel tariff notice 664

Automatic call distribution service


The Commission received an application by Aliant Telecom Inc. (Aliant Telecom), dated 28 January 2002, on behalf of NewTel Communications Inc. (NewTel), to revise NewTel's General Tariff item 190.2, Provincial Centrex Service, in order to increase the monthly rate for each automatic call distribution (ACD) position from $7.75 to $10.00.


The ACD service is offered to call-centre operations. The ACD service places incoming calls into a processing queue and distributes each incoming call to a call-centre agent when an agent becomes available to handle a call. The service also includes a standard recorded greeting that callers hear while they wait in the processing queue.


The Commission approved the application on an interim basis in Ex parte application, Telecom Order CRTC 2002-83, 14 February 2002.


The Commission received no comments with respect to the application.


The Commission approves on a final basis the application by Aliant Telecom. The revisions are effective as of the date of this order.

Secretary General

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Date Modified: 2002-05-29

Date modified: