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ARCHIVED - Telecom - Commission Letter - 8665-C12-13/01

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Ottawa, 26 March 2001

Our file: 8665-C12-13/01

To: Interested Parties to Public Notice 2001-34

Re: CRTC Telemarketing Complaint Statistics

In CRTC seeks public input on telemarketing rules Public Notice CRTC 2001-34 dated 5 March 2001, the Commission invited comments on the current rules concerning telemarketing and on what additional restrictions could be considered.

In order to assist parties in developing their comments on the matters raised in Public Notice 2001-34, the Commission is providing information on the volume of calls and letters to CRTC headquarters and regional offices regarding complaints about telemarketing. This information is also posted on the Commission's website for this proceeding.

Sincerely,

Shirley Soehn
Executive Director
Telecommunications

Attachment

c.c.: Christine Dimsdale, CRTC (819) 953-5810

Attachment

Volume of Calls and Letters to the CRTC about Telemarketing

1997

1998

1999

2000

Headquarters

1750

1340

1250

2085

Halifax

300

350

270

437

Montreal*

278

296

n/a

n/a

Winnipeg

47

51

65

145

Vancouver

290

285

354

737

TOTAL

2665

2322

1939

3404

* Note - CRTC Montreal office was closed in 1999.

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