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ARCHIVED - Order CRTC 2000-500

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Order CRTC 2000-500

Ottawa, 31 May 2000
Bell Canada
 Tariff Notice 6401
911 service to Centrex resellers
The Commission approves, subject to changes, Bell Canada Tariff Notice 6401 and a standard Agreement for the Provision of 9-1-1 Emergency Service to Centrex Resellers. The Commission clarifies the responsibilities of incumbent and competitive local exchange carriers and resellers for providing end-customer information to the 9-1-1 database.

1.

On 14 October 1999, Bell Canada filed Tariff Notice (TN) 6401 proposing revisions to its General Tariff related to the provision of 9-1-1 Public Emergency Reporting Service to resellers of its Centrex III service. Bell Canada also filed a standard Agreement for the Provision of 9-1-1 Emergency Service to Centrex Resellers. On 30 November 1999, Bell Canada filed a revision to section 3 of the Agreement.

2.

The Ontario 9-1-1 Advisory Board (OAB), Optel Communications Corporation, AT&T Canada Corp. and AT&T Canada Telecom Services Company (collectively, AT&T Canada), and 3362426 Canada Inc. (Primus Telecommunications Canada Inc.) filed comments. Bell filed reply comments.
Population of the 9-1-1 database

3.

Bell Canada indicated that the proposed optional service would provide a mechanism, similar to that used by competitive local exchange carriers (CLECs), allowing the Centrex reseller to send to Bell Canada a complete electronic file of its end-user name and address data to be included in the 9-1-1 database. Bell Canada submitted that the service would address problems related to inaccurate reseller end-user information in the 9-1-1 database. This issue had been discussed in the CRTC Interconnection Steering Committee Emergency Services (9-1-1) Working Group. Bell Canada also submitted that the service would allow Centrex resellers to meet the requirements of Telecom Decision CRTC 97-8, Local competition, dated 1 May 1997. Paragraph 286 of that decision, stated that:

The Commission concludes that it is in the public interest to require CLECs to provide 9-1-1 service and MRS [ Message Relay Service] . With regard to 9-1-1 service, all service providers must ensure, to the extent technically feasible, that the appropriate end-user information is provided to the Automatic Location Identification database to the same extent as that provided by the ILEC.

4.

AT&T Canada submitted that Decision 97-8 does not impose any requirements on resellers as suggested by Bell Canada.

5.

The directive set out at paragraph 286 of Decision 97-8 applies to resellers. In order to meet this requirement, the Commission notes that resellers of any incumbent local exchange carrier (ILEC) or CLEC local service must provide complete name, address, and telephone number information for each of their end-customers in 9-1-1 service areas to the ILEC or CLEC on a timely basis.

6.

The OAB submitted that the proposed service should be a mandatory obligation for all local Centrex resellers as some of the database problems could be traced back to information provided by the reseller. In the Commission's view, the requirement for all resellers to provide complete end-user information is essential to the operation of 9-1-1 service. However, the Commission considers that this information does not necessarily have to be provided in an electronic format.

7.

To meet the requirements of Decision 97-8, each CLEC must provide the reseller end-customer information it receives from resellers of its services to the carrier that provides 9-1-1 service to the CLEC.

8.

The Commission notes that each carrier providing 9-1-1 service (currently ILECs only) must provide complete name, address, and telephone number information for its customers (including reseller end-customer information provided to it by resellers or CLECs) to the 9-1-1 database.

9.

Optel noted that Bell Canada enters the reseller's name into the 9-1-1 database, instead of the reseller's end-customer's name. The Commission directs Bell Canada to include reseller end-customer names, as well as the other reseller end-customer information, in the 9-1-1 database.

10.

The Commission considers it would be appropriate for ILECs and CLECs to make the requirement at paragraph 286 of Decision 97-8, described in paragraph 6 above, a condition of resale of their local services. Therefore, each ILEC and CLEC is directed to show cause, by 30 June 2000 why it should not make the provision of complete end-customer name, address and telephone number information on a timely basis a condition of resale. Comments on the submissions may be filed, and served on the ILEC or CLEC, by 20 July 2000. Reply comments may be filed by 31 July 2000.
Access to existing 9-1-1 records

11.

Optel requested that Bell Canada provide the reseller with access to, or copies of, the existing 9-1-1 records before the reseller starts to provide the information electronically. In reply, Bell Canada submitted that the Automatic Location Identification (ALI) database contains confidential customer information and that significant system modifications would be necessary to extract the database information for resellers. The Commission is not persuaded that it would be appropriate to require Bell Canada to provide access to the existing 9-1-1 records.
Verification of information in Bell Canada's database

12.

Primus submitted that the agreement should incorporate provisions for verification by the reseller of customer name and address information in the 9-1-1 database.

13.

The Commission notes that Bell Canada will provide an interface to the 9-1-1 system to permit the reseller to directly provide information to the ALI database and that only the reseller will be able to alter its end-customer records. Bell Canada is also to provide the reseller with timely confirmation that the reseller's customers' data files have been transmitted to the database. In light of this, the Commission is not persuaded that it is necessary to modify the agreement as suggested by Primus.
Hybrid CLEC/resellers

14.

AT&T and Optel submitted that, where a company is both reselling Centrex service and operating as a CLEC, the existing CLEC platform should be used without duplication or the imposition of additional charges.

15.

In reply, Bell Canada submitted that the proposed service was designed specifically to accommodate the provision of 9-1-1 service to a reseller and that the initial and ongoing activities required to serve resellers are different from those required to serve CLECs. Bell Canada stated that it does not propose to charge hybrid CLEC/resellers more than once for the services described in Schedule A of the agreement.

16.

In light of the above, the Commission directs Bell Canada to amend the agreement to indicate that it will not charge resellers which also operate as CLECs more than once for the services set out in Schedule A.
Directives respecting agreement and tariff pages

17.

The Commission approves TN 6401 and the proposed agreement, to come into effect 90 days from the date of this order, subject to the following changes. The Commission directs Bell Canada to:

a) amend Item 1400(6)(d) of its General Tariff to clarify that Centrex customers will be charged on a working telephone number basis;

b) add a provision to the agreement which states thatreseller end-customer name and address information will be migrated to the 9-1-1 database on the basis of a schedule agreed to by the parties; and

c) amend the agreement to indicate that it will not charge resellers which also operate as CLECs more than once for the services set out in Schedule A.

18.

The Commission notes that the service is optional. Resellers are not required to provide their end-user information in an electronic format in order to meet the directives at paragraph 286 of Decision 97-8 (described at paragraph 6).

 

Secretary General

This document is available in alternative format upon request and may also be examined at the following Internet site: http://www.crtc.gc.ca
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