ARCHIVED - Circular No. 440
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Circular No. 440
Ottawa, 31 March 2000
The CRTC Introduces New Service Standards for Processing Broadcasting Applications
- The CRTC is introducing new service standards to help monitor its efficiency in dealing with broadcasting applications. These service standards reflect the aims articulated in the Commission’s Vision—to make its processes more efficient, more responsive and more streamlined. Due to the Commission’s heavy workload, it will introduce the new service standards in two phases. A first set of service standards will be implemented on 1 April 2000. A more rigorous set of standards will be introduced on 1 April 2003.
Background
- In licensing broadcasting undertakings, the Commission must balance two very important and sometimes competing elements of its mandate:
- The public part of the process which allows for a full and careful consideration of interventions from all affected parties including the public; and
- The needs of applicants, whose on-going businesses are affected by how quickly the Commission is able to respond to their applications.
- The current information age confronts the broadcasting industry with new challenges and developments arriving at an ever-increasing rate. In this environment, business decisions must be made more quickly. Consequently, the speed with which the Commission is able to respond to industry proposals, and the greater certainty it is able to provide applicants regarding the timing of decisions, have become increasingly important.
Factors Affecting Response Time
- The response time depends largely on the type of process required to deal with an application. According to existing broadcasting legislation and Commission practices and policies, some administrative applications can be handled without a public process, while others must be considered at a public hearing or dealt with via public notice. From time to time, a policy review in progress may delay the release of decisions on matters potentially affected by the review’s outcome. Other factors affecting response time include the volume of applications on hand at any given time and the resources available to process them.
- With these considerations in mind, the following service standards have been established:
SERVICE STANDARDS
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| 1st Phase - 1 April 2000 | 2nd Phase - 1 April 2003 | |
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60% of all applications – 2 months 80% of all applications – 3 months |
75% of all applications – 2 months 95% of all applications – 3 months |
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75% in 2 months 85% in 3 months |
85% in 2 months 90% in 6 months |
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60% in 6 months 80% in 9 months |
75% in 4 months 90% in 6 months |
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60% in 6 months
80% in 9 months 90% in 12 months |
75% in 6 months
80% in 8 months 90% in 10 months |
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60% in 9 months
90% in 12 months |
80% in 9 months
90% in 10 months |
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80% in 9 months
90% in 12 months |
75% in 6 months
90% in 10 months |
The Commission will post quarterly and annual reports on its web site outlining its performance in meeting these service standards. The Commission notes that the service standards will not apply to decisions issued in respect of licence renewal applications. These applications will continue to be scheduled for consideration in accordance with the Commission’s regional plan, and a decision on each will generally be issued well in advance of the licence’s expiry date.
Secretary General
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- Date modified: