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Ottawa, 24 July 1998
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Telecom Order CRTC 98-737
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On 25 June 1998, TELUS Communications Inc. filed an application for approval of tariff revisions to Special Assembly Tariff Item E-543, for the provision of an intial DS-1 access channel from a specific customer location located outside the Base Rate Area served by the Picture Butte Central Office.
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On 9 June 1998, Maritime Tel & Tel Limited (MT&T) filed an amending agreement between MT&T and the Province of Nova Scotia in respect of the provision of 9-1-1 service. The amending agreement addresses, among other things, the obligations of MT&T towards competitive local exchange carriers (CLECs).
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File No.: 8340-M1-0081-01/98
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1.In addition, the amending agreement sets out the circumstances where manual Automatic Location Identification (ALI) requests would be allowed. Such requests could be made in cases where a Public Safety Answering Point (PSAP) operator is unable to identify the location of a person or persons requiring emergency services, because the incoming call originates from (i) a location other than the location requiring emergency services, (ii) a multi-party line or, (iii) a cellular telephone.
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2.The proposed amendment states that in no case shall the manual ALI request be performed by persons other than a PSAP operator in the circumstances described above for the purposes of dispatching emergency services.
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3.The amendment further provides that in every case where a manual ALI request is performed, the PSAP operator shall record the telephone number associated with the request as well as the date, time and purpose of the request.
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4.The Commission notes that in MT&T's territory the provision of 9-1-1 service is a joint undertaking between MT&T and the Province of Nova Scotia and that the 9-1-1 database is jointly owned by the Province and the company. The Commission further notes that under the amending agreement, the circumstances in which manual ALI requests would be allowed are clearly delineated and that a record is required to be kept of manual ALI requests.
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5.In the circumstances of this case, the Commission is satisfied that manual ALI requests are appropriate. However, the Commission is of the view that a record of the request (excluding any address information) should be retained for a period of two years in the event that questions arise concerning a particular manual ALI request.
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6.The Commission notes that the issue of the appropriateness of manual ALI requests has arisen previously with regard to 9-1-1 service provided in Bell Canada's territory. The Commission intends to initiate a proceeding to consider, among other things, the appropriateness of permitting manual ALI in the territories of the Stentor member companies, other than MT&T.
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7.In light of the foregoing, the proposed amending agreement is approved with the addition of the words "Such record is to be retained for two years" at the end of section 1.4 of Appendix "A" of the agreement.
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Laura M. Talbot-Allan
Secretary General
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This document is available in alternative format upon request.
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