ARCHIVED -  Telecom Order CRTC 98-287

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Telecom Order

Ottawa, 20 March 1998
Telecom Order CRTC 98-287
On 18 December 1997, Dryden Municipal Telephone System (Dryden) filed an application for approval of General Tariff revisions pursuant to the Commission's letter of 1 August 1997, pertaining to the following bill management tools: toll restriction, the late payment charge and a six-month instalment payment plan for connection charges.
File No.: Tariff Notice 14
1. The Commission notes that in its 1 August 1997 letter, it directed the companies to adopt the bill management provisions of Local Service Pricing Options, Telecom Decision CRTC 96-10, 15 November 1996 (Decision 96-10).
2. In Decision 96-10, the Commission stated that to avoid imposing hardship on customers seeking toll restriction because of difficulties in paying toll bills, it was of the view that there should be no up-front service charge to activate toll restriction service. The Commission also expressed the preliminary view that a one-time charge, up to a maximum of $10, for residential customers to reinstate toll access (i.e., to de-activate toll restriction) would be appropriate.
3. The Commission notes that, consistent with the Commission's preliminary view, Dryden is proposing a $10 charge to de-activate toll restriction.
4. Dryden is however proposing to continue applying multi-element service charges for the installation of toll restriction on residence lines contrary to the Commission's decision that there should be no up-front charges associated with the provision of toll restriction service to residence subscribers.
5. The Commission finds that Dryden's proposal to apply multi-element service charges for the installation of toll restriction on residence lines is contrary to the directives set out in the 1 August 1997 letter and to Decision 96-10.
6. The Commission considers some clarification is required in the proposed tariff for toll restriction.
7. In light of the foregoing, the Commission orders that:
(a) The proposed tariff revisions are approved with the following modifications:
(i) in Section 490, Item 11.01 (a) is to also indicate that toll restriction does not block access to Directory Assistance (411), Repair Service (611), Relay Service (711), Emergency Reporting Service (911) or calls to 1+800 and 1+888;
(ii) in Section 490, a note is to be added to Item 11.01 indicating that toll restriction does not prevent a person at the customer's premises from accepting collect calls or third number calls; and
(iii) the service charge indicated under Section 490, Item 11.03, Item Code 0038, notably "MESC", is to be replaced by "N/A".
(b) Dryden issue revised tariff pages within 10 days of the date of issuance of this Order.
Laura M. Talbot-Allan
Secretary General
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