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Ottawa, 13 March 1998
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Telecom Order CRTC 98-274
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On 30 September 1997, Bruce Municipal Telephone System (Bruce) filed an application for approval of General Tariff revisions pursuant to the Commission's letter of 1 August 1997, pertaining to Service Charges (Section 110) and the following bill management tools: Toll Denial Service (Section 490), a six-month instalment payment plan for connection charges, and the late payment charge.
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File No.: Tariff Notice 53
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1. The Commission notes that, in Local Service Pricing Options, Telecom Decision CRTC 96-10, 15 November 1996 (Decision 96-10), it directed the Stentor member companies to file proposed tariffs providing all residential customers with the opportunity to spread any payment associated with connection charges over a period of up to six months. The Decision also specified that the monthly payment should be based on the amount owed divided by the number of months over which the payment is deferred, plus applicable interest on the unpaid balance of the instalment plan based on the late payment charges applicable under the member company's tariffs.
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2. The Commission finds that the instalment payment plan proposed by Bruce is not consistent with its directives outlined in the 1 August 1997 letter, notably, to file tariffs that are consistent with the bill management provisions of Decision 96-10.
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3. The Commission considers it inappropriate for an exemption from service charges for re-establishment of service after interruption caused by damage to a customer's premises beyond the customer's control to be conditional on the individual submitting an insurance claim.
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4. The Commission considers that certain wording changes are required to the proposed tariff.
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5. In light of the foregoing, the Commission orders that the proposed tariff revisions are approved with the following modifications:
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(a) In Section 110, Item 1.03, the first sentence is to be deleted;
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(b) In Section 110, Item 1.07, the words "exceeding $50.00 over three (3) monthly payments" are to be replaced by "in up to six equal monthly payments";
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(c) In Section 110, Item 1.07 (A), the word "carrier" is to be replaced by "service";
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(d) In Section 110, Item 3.01 (a), the reference "Section 80-4.03, 4.04, 4.05" is to be replaced by "Section 80-4.3, 4.4";
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(e) In Section 110, Item 3.01 (b), the reference "2.01 (6)" is to be replaced by "2.01 (b)"; and
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(f) In Section 110, Item 3.01 (e), the text following "beyond his control" is to be deleted.
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6. Bruce issue revised tariff pages within 10 days of the date of issuance of this Order.
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Laura M. Talbot-Allan
Secretary General
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This document is available in alternative format upon request.
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