ARCHIVED - Telecom Order CRTC 97-748
This page has been archived on the Web
Information identified as archived on the Web is for reference, research or recordkeeping purposes. Archived Decisions, Notices and Orders (DNOs) remain in effect except to the extent they are amended or reversed by the Commission, a court, or the government. The text of archived information has not been altered or updated after the date of archiving. Changes to DNOs are published as “dashes” to the original DNO number. Web pages that are archived on the Web are not subject to the Government of Canada Web Standards. As per the Communications Policy of the Government of Canada, you can request alternate formats by contacting us.
Telecom Order |
|
Ottawa, 4 June 1997
|
|
Telecom Order CRTC 97-748
|
|
On 17 April 1997, BC TEL filed an application for approval of revisions to its General Tariff, providing for the introduction of a market trial involving service guarantees and automatic customer rebates.
|
|
File No.: Tariff Notice 3614
|
|
1. The market trial was proposed to be available between 2 June and 30 September 1997 to individual business line customers served by the downtown Vancouver Mutual central office only.
|
|
2. The service guarantees require that BC TEL will, among other things, offer automatic rebates in the amount of $40 to a business individual line customer where the company fails to meet its committed appointment date for installation as arranged with the customer, and where BC TEL fails to meet its out of service appointment for repair.
|
|
3. BC TEL indicated that the term "automatic rebate" means that BC TEL would be required to rebate a customer the rebated amounts as a credit on his or her monthly telephone bill without the customer having to first notify the company or request the rebate.
|
|
4. BC TEL indicated in its application that missed appointments and lengthy appointment intervals are main sources of annoyance to BC TEL customers.
|
|
5. The Commission is of the view that, should BC TEL file, in future, a similar application for a permanent service offering, it would be appropriate for BC TEL to address the extension of service guarantees to both business and residence subscribers.
|
|
6. In light of the foregoing, the Commission orders that:
|
|
The proposed tariff revisions are approved.
|
|
Allan J. Darling
Secretary General |
|
This document is available in alternative format upon request.
|
|
|
- Date modified: