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Telecom Public Notice
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Ottawa, 23 April 1991
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Telecom Public Notice CRTC 1991-22
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THE NEW BRUNSWICK TELEPHONE COMPANY LIMITED - INTRODUCTION OF CALL MANAGEMENT SERVICE
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Reference:Tariff Notices 27 and 27A
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The Commission has received an application from The New Brunswick Telephone Company Limited (NBTel), filed under Tariff Notices 27 and 27A, for approval of tariff revisions providing for the introduction of Call Management Service (CMS). CMS provides customers with a number of network control features based on the identification of the telephone number of the party placing the call. These features include:
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(1) Call Return, which allows a customer to return a call to the last incoming number by dialing an access code;
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(2) Call Trace, which allows customers to record and store details of the last incoming call (this information would be available only to NBTel's security department who, upon the customer's request, would forward it to an appropriate law enforcement agency, e.g., in the case of obscene or threatening calls);
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(3) Call Display, which, when used with a compatible telephone set, provides a visual display of a calling party's telephone number.
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The proposed rate for Call Display is $4.95 per month for both residence and business customers. Telephone sets required for use with Call Display would be available at an additional charge of $6.95 per month for both residence and business customers. As initial features, Call Trace and Call Return are each priced at $3.95 per month for both residence and business customers; as additional features, a monthly charge of $2.00 would apply.
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NBTel states in its application that it plans to withhold non-published numbers from delivery to CMS-equipped telephone sets, unless requested otherwise.
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In Bell Canada - Introduction of Call Management Service, Telecom Decision CRTC 90-10, 9 May 1990 (Decision 90-10), the Commission approved the introduction of CMS in the operating territory of Bell Canada (Bell), subject to certain safeguards designed to take into account the impact of CMS on the privacy of persons placing calls and of persons receiving calls. On 6 June 1990, the Association coopérative d'économie familiale du Centre de Montréal, the Fédération nationale des associations de consommateurs du Québec, and the Ligue des droits et libertés (ACEF) filed an application pursuant to section 66 of the National Telecommunications Powers and Procedures Act requesting that the Commission review and vary Decision 90-10. On 9 July 1990, the Public Interest Advocacy Centre, on behalf of the Consumers Fight Back Association (CFBA), also applied to the Commission for a review and variance of Decision 90-10. In their applications, ACEF and CFBA argued, among other things, that the Commission had made several errors of law in approving Bell's introduction of CMS. Specifically, they raisedconcerns with respect to the Canadian Charter of Rights and Freedoms, the Quebec Charter of Rights and Freedoms, section 184 of the Criminal Code, the Privacy Act, and Bell's Terms of Service.
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In Introduction by Bell Canada of Call Management Service - Applications to Review and Vary, Telecom Decision CRTC 91-4, 7 March 1991, the Commission concluded that it had not made the errors of law cited by ACEF and CFBA. Accordingly, the Commission denied these applications to review and vary Decision 90-10.
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In support of its application, NBTel has submitted economic information for which it has claimed confidentiality. It has also provided an abridged version of this information for the public record.
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In Telecom Order CRTC 91-563, 23 April 1991, the Commission granted interim approval to Tariff Notices 27 and 27A. However, prior to final disposition of the application, the Commission invites comment on the proposed rates, terms and conditions for CMS and for the telephone set for use with Call Display.
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1. The application may be examined at any of the company's business offices or at the offices of the CRTC, Room 201, Central Building, Les Terrasses de la Chaudière, 1 Promenade du Portage, Hull, Quebec, or Suite 1007, Bank of Commerce Building, 1809 Barrington Street, Halifax, Nova Scotia. A copy of the application may be obtained by any interested person upon request directed to the company at the address shown below.
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2. The mailing addresses to be used in connection with this proceeding are:
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Mr. Allan J. Darling
Secretary General
CRTC
Ottawa, Ontario
K1A 0N2
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and
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Mr. H.S. Mercer
Director - Business Planning
and Regulatory Matters
The New Brunswick Telephone Company Limited
One Brunswick Square
P.O. Box 1430
Saint John, New Brunswick
E2L 4K2
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3. The Commission has addressed interrogatories to NBTel in connection with its application. The company has been directed to file responses to the Commission's interrogatories by 4 June 1991. Anyone wishing to receive copies of NBTel's responses must notify the company in writing, serving a copy on the Commission, by 28 May 1991. NBTel is to serve copies of its interrogatory responses, by 4 June 1991, on anyone who has filed such a notice.
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4. Persons wishing to comment on the application (interveners) may do so by writing to the
Commission, serving a copy on NBTel, by 25 June 1991.
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5. NBTel may file a reply to any comments, serving copies on the interveners, by 9 July 1991.
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6. Where a document is to be filed or served by a specific date, the document must be actually received, not merely mailed, by that date.
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Allan J. Darling
Secretary General
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