Telecom Commission Letter Addressed to Distriubtion List
Ottawa, 29 November 2018
BY EMAIL
Distribution list
Subject: Wireless Public Alerting (WPA) – 28 November 2018 visible test alerts
Dear Sir, Madam:
In a Secretary General letter dated 3 October 2018, the Commission ordered Wireless Service Providers (WSPs) to distribute additional visible wireless test alerts issued by an emergency management organisation and received from the National Alert Aggregation and Dissemination (NAAD) System operator prior to Emergency Preparedness Week 2019 as part of their participation in the National Public Alerting System (NPAS).
In light of the importance of ensuring that Canadians can access emergency alerts on their compatible LTE wireless mobile devices, we request that you provide the following information so that the Commission is able to assess whether the distribution of the 28 November tests achieved the objectives of WPA testing:
- What actions did you take (such as software updates, text messages, etc.) prior to the dissemination of the visible wireless public test alerts on 28 November 2018?
- Did you encounter any issues during the 28 November 2018 visible test alerts? If so, what were they? Did any of these issues impede your ability or role in ensuring that the tests achieved full success?
- What issues are in your ability or power to address? What actions will you/did you take to resolve these issues and in what timeframes?
- Are there any outstanding issues which are in your ability or power to address that remain unresolved? If so, what are they, and what actions are you taking to resolve them, and in what timeframes?
The information provided as part of the responses to the questions above should provide detailed breakdowns, by province, from your perspective as a WSP. Please be advised that the information you provide may be added to the record of a future public proceeding inquiring into the matter. Depending on the nature of the responses received, the Commission may examine, as part of this process, whether any additional measures are necessary. As a result, the information should be provided in accordance with the Canadian Radio-television and Telecommunications Commission Rules of Practice and Procedure.
In light of the significant importance of this issue, responses are to be filed with the Commission no later than 7 December, 2018.
Sincerely,
Scott Shortliffe
Chief Consumer Officer and Executive Director
Consumer Affairs and Strategic Policy
cc.: Stéphanie Durand
Director General
Policy and Outreach, Public Safety Canada
Distribution List: bell.regulatory@bell.ca, regulatory.matters@corp.eastlink.ca, regulatory@sjrb.ca, rwi_gr@rci.rogers.com, document.control@sasktel.com, regulatory.affairs@telus.com,, dennis.beland@quebecor.com, geoff@brooktel.ca, regulatory@brucetelecom.com, tom.sullivan@brucetelecom.com, martha.facey@execulink.com, lawrence.@hay.net, grubb@hurontel.on.ca, regulatory@iristel.com, lhallahan@mornington.ca, amazza@suncor.com, kyakimishyn@suncor.com, regulatory@quadro.net, richard.biron@sogetel.com, stephen.scofich@tbaytel.com, david.wilkie@tbaytel.com, regulatory@tccmail.ca, asiefert@wightman.ca, regulatory@ssimicro.com, keby@pelmorex.com
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