Accessibility feedback process at the CRTC
Your feedback will help the CRTC identify and remove accessibility barriers in its processes and services.
Feedback you can submit
Feedback may include questions, comments, or ideas about our accessibility plans, progress reports, or feedback process.
You may also share any barriers you encounter when working with us, communicating with us, taking part in our public proceedings, as well as concerns you may have regarding any other matter related to the accessibility of the CRTC.
Designated person to receive feedback
The Accessibility Champion is responsible for receiving feedback related to the accessibility of the CRTC, while the Accessibility Team ensures that feedback is reviewed, acknowledged, and considered in ongoing accessibility improvements.
Anonymous feedback and confidentiality
If you wish to provide anonymous feedback, do not include your name or any identifying information. If sending feedback by mail, leave the return address section blank.
Even if you choose not to remain anonymous, your feedback will not be linked to your name. The CRTC will not share your identity with anyone without your consent, unless required to do so by law.
Acknowledgement of feedback
Accessibility feedback received by the CRTC will be acknowledged in the same format in which it was received, unless submitted anonymously.
How we will use your feedback
Your feedback helps the CRTC continuously improve accessibility. While we acknowledge all input, some feedback may not require immediate action, while other concerns may need to be addressed right away. Similarly, some issues may be more complex and take longer to resolve than others.
The feedback we receive will inform our progress reports and guide the development of future accessibility plans. The CRTC is committed to reviewing all feedback, and our progress reports will outline how it has been considered and acted upon.
How to provide your feedback
- Mailing Address
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Accessibility Champion
Canadian Radio-television and Telecommunications Commission (CRTC)
Gatineau, Quebec K1A 0N2 - Telephone and Video Relay Service
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1-877-249-2782 from Monday to Friday, 8:30 a.m. to noon and from 1:00 p.m. to 4:00 p.m. Eastern Time
Calls from outside Canada: 819-997-0313
- accessible@crtc.gc.ca
- Online web form
- Accessibility Feedback Form
- Live chat
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Live chat is available from Monday to Friday, 8:30 a.m. to noon and from 1:00 p.m. to 4:00 p.m. Eastern Time
(may not be fully compatible with screen readers) - Teletypewriter (TTY)
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Type to our teletypewriter toll-free: 1-877-909-2782
From outside of Canada: 819-994-0423
Request an alternate format
You may request our Accessibility Plan, progress reports, or feedback process description in print, large print, braille, audio, or an electronic format compatible with adaptive technologies by contacting us through any method listed in the How to provide your feedback section.
We will provide the requested format as soon as possible. Braille and audio formats may take up to 45 days. Print, large print and electronic formats may take up to 15 days.
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