Service Provider Obligations

If you want to be a local telephone service provider in Canada, you have to provide 9-1-1 service and comply with certain other obligations. Here's what you need to know depending on whether you are a reseller or a facilities-based provider.

Learn about your 9-1-1 and other obligations if you:

For further information, please call Telecom Info at 1-877-793-8444. You can also consult the CRTC’s decision regarding Next-generation 9-1-1 (NG9-1-1), directing all telephone companies to update their networks in order to be ready to provide NG9-1-1 services to all Canadians.

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