Changing your Service Provider

To take advantage of a dynamic marketplace for telecommunications and broadcasting services, Canadians must be able to easily switch service providers. A few years ago, the CRTC ensured that consumers could switch service providers by making a single call, making the new provider responsible for notifying the existing provider of the switch.

However, many Canadians have expressed frustration over the cancellation period of certain service providers.

The CRTC has taken further steps to make it easier for you to change your telephone, wireless, Internet and television service provider.

Changing your telephone or wireless service provider

The CRTC stopped providers of home telephone and mobile wireless services from requiring that customers give 30-days notice before cancelling their service.

Your service provider must cancel your wireless service as soon as it receives your notice of cancellation (unless you request a later cancellation date). This requirement also applies to home telephone service.

If you want to keep your original telephone number, it is important that you advise your new telephone provider. Your new provider will take care of the transfer. This must be completed prior to the cancellation of your original service.

For more information, see:

Changing your Internet service provider

The CRTC stopped providers of Internet services from requiring that customers give 30-days notice before cancelling these services. Your service provider must now cancel your Internet services as soon as it receives your notice of cancellation (unless you request a later cancellation date).

For more information, see Internet Services for Canadians

Changing your television service provider

Providers of television services are also prohibited from requiring that customers give 30-days notice before cancelling these services.

When making a change to any service provider, it is your responsibility to finalize any payments or resolve any issues with your old service provider.

Service Providers Near You

Find television, Internet, mobile and phone service providers in your area. See what they have to offer. Choose the service provider that works best for you.

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