Telemarketing and Unwanted Calls

What’s new?

To ensure that all Canadians have a base level of protection against the most illegitimate nuisance calls, the CRTC issued a decision directing telecommunications service providers to develop solutions to block nuisance calls within their networks. Service providers must also report back to the CRTC, within 180 days, from the date of this decision, with details of the filtering services they offer, or intend to offer, to their subscribers. Learn more here:

About the National Do Not Call List

The National Do Not Call List (DNCL) gives consumers a choice about receiving telemarketing calls. The National DNCL Rules introduce responsibilities for Canada’s telemarketers.

Latest Consumer Alerts


A Canadian’s Choice

If you live in Canada, you can choose to reduce the number of telemarketing calls you receive by registering your residential, wireless, fax or VoIP telephone number on the National DNCL. If your telephone number is not linked to a business line, then  you are considered to be a consumer for the purposes of the National DNCL. Here’s what you need to know:

Telemarketing:

Phone calls during a federal election: What you should know about rogue and misleading phone calls during federal elections.

A Telemarketer’s Responsibility

Being a telemarketer means your business uses telecommunications technologies to make unsolicited calls or send faxes to consumers for the purpose of solicitation. Here’s what you need to know:


Federal Elections:
Political Entities, Calling Service Providers, and Others

The Voter Contact Registry was created to help protect Canadians from rogue and misleading telephone calls during federal elections, and to ensure that those who contact voters during an election do so transparently.

Certain entities who call Canadians during an election period for any purpose related to an election must register with the CRTC within 48 hours of making the first call.

The CRTC is responsible for establishing and maintaining the Registry.

Related Content

Memorandum of Understanding between the United States Federal Communications Commission and the Canadian Radio-television and Telecommunications Commission on Mutual Assistance in the Enforcement of Laws on Automated Telephone Calls and Inaccurate Caller Identification

Decision 2016-442: Empowering Canadians to protect themselves from unwanted and illegitimate telecommunications

Memorandum of Understanding between the United States Federal Trade Commission and the CRTC on mutual assistance in the Enforcement of Laws on commercial email and telemarketing