Telemarketing and unwanted calls
If you live in Canada, you can choose to reduce the number of telemarketing calls you receive by registering your residential, wireless, fax or VoIP telephone number on the National Do Not Call List (DNCL). If your telephone number is not linked to a business line, then you are considered to be a consumer for the purposes of the National DNCL.
If you’re a telemarketer, you have to abide by the Unsolicited Telecommunications Rules (UTR), register with and pay to use the DNCL.
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Service and information for consumers
Register with the National Do Not Call List (DNCL) External link
If you want to reduce the number of telemarketing calls you receive, you may register your residential, wireless, fax, or VoIP telephone number(s) on the National Do Not Call List (DNCL).
Phone calls from political parties
Regardless of whether you are registered with the National Do Not Call List (DNCL), you may still receive calls from political parties and candidates.
Telemarketing in Canada
What you should know about telemarketing in Canada and how your complaints help the CRTC bring National DNCL violators into compliance.
Who can still call you
Read more about which telemarketing calls and faxes are exempt from the DNCL rules.
Ways to Protect Yourself
Block or filter unwanted calls
Your phone carrier may provide options to help stop unwanted calls from ever reaching you. See which options might be available to you.
Pay-per-call services
Learn about 900 and 976 pay-per-call rules and consumer safeguards.
Scam alerts
Find out about some of the scams happening in Canada and what you can do to report them.
Obligations for telemarketers and businesses
Guidance for telemarketers
Learn more about telemarketing rules and obligations and find guidance for specific industries such as real estate, insurance, financial services, car dealerships and others.
Compliance tips
Consent, contact lists, internal do not call list, corporate compliance programs, accurate records.
Register with the DNCL External link
Register your organization with the National DNCL.
Compliance and enforcement processes: UTR
What to do and what to expect when facing a compliance and enforcement action.
DNCL subscription fees and standardized file formats
Learn more about paying for DNCL subscription fees and downloading standardized file formats.
Unsolicited Telecommunications Rules (UTR)
Read the amalgamation of Telecom Decision 2007-48 and subsequent telemarketing-related decisions.
Guidance for political parties, candidates and organizations
Learn more about telemarketing rules and unsolicited telecommunications that are made on behalf of political parties, candidates and organizations.
Voter Contact Registry
Learn more about the registration requirements, see the registration notices, and how to contact Canadians the right way.
Partners
Memorandums of understanding with other organizations
More information
Features
Sometimes your call display can be misleading. Find out more about caller identification spoofing.
If you receive a call and it sounds too good to be true, chances are it probably is.
Registering on the National DNCL will reduce but not eliminate all telemarketing calls and faxes.
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