Postpaid versus Prepaid Services

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The Wireless Code establishes basic rights for all wireless consumers. However, there are some differences between postpaid and prepaid services.

Not sure if you’re prepaid or postpaid?

If you use postpaid services, you have the right:

Your contract must

If you use prepaid services, you have the right:

Your contract must

Are you a person with a disability? If so, you have the right to a copy of your contract in an alternative format at no charge and to a longer trial period (30 days) to ensure that the service and phone meet your needs.

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