A high quality phone system is crucial to providing Canadians with access to a world-class communication system. We want Canadians to be able to connect to quality and innovative communication services at affordable prices. We strive to protect the safety and interests of Canadians by:
- enforcing the Unsolicited Telecommunications Rules and the National Do Not Call List;
- regulating telecommunications carriers, including major telephone companies;
- approving tariffs and certain agreements for the telecommunications sector; and
- encouraging competition in telecommunications markets to ensure that Canadians have a choice of innovative and affordable services.
We do not intervene in the retail rates for most communication services.
Every Canadian with a mobile plan is protected by the Wireless Code. The Wireless Code explains your consumer rights and the rules your provider must follow.
The Wireless Code establishes basic rights for all wireless consumers. However, there are some differences between postpaid and prepaid services.
How to switch service providers and keep your number when you switch. Calculate your cancellation fees or cancel your services.
What is roaming? Manage your charges and figure out what you need to do before you travel.
Find a provider, compare and pick a plan and learn what questions you should ask yourself before you change plans.
How to make a complaint about your mobile phone services online, by email and by phone.
Handsets, message relay services (MRS), video relay services (VRS), and 9-1-1 services for people with disabilities. You have the right to an accessible mobile phone.
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Policies, Decisions and Orders
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