Contact us
Connect with us by phone or chat and our dedicated team will be ready to assist you with any queries or concerns you may have.
Zero Tolerance Policy
CRTC staff treats clients with courtesy and respect and expects that they do the same. Calls or written messages that contain demeaning, threatening or otherwise abusive language towards staff will not be tolerated.
Warning: Scam spoofing CRTC customer support line
The Canadian Radio-television and Telecommunications Commission (CRTC) has been made aware of a scam phone call that uses caller-ID spoofing to impersonate our consumer support line.
Canadians are receiving calls from 1-877-249-2782. When they pick up, they are asked to give out personal or financial information to someone claiming to represent the CRTC.
What you should do:
- If you suspect that you may be a victim of this scam or have given out personal or financial information to someone claiming to be from the CRTC, contact your local police service.
- Report suspected fraud to your local police or the Canadian Anti-Fraud Centre (1-888-495-8501)
- Report the scam and register your telephone number using the National Do Not Call List
If you have contacted the CRTC with an inquiry, make sure to have your reference number handy.
Make a complaint, ask a question or provide feedback
Warning: How to report criminal activity?
- If you’re in immediate danger, call 911. If you’re worried about your safety or the safety of others, reach out to your local police.
- If you are a victim of fraud, contact your bank, local police, and the Canadian Anti-Fraud Centre.
If you have any concerns or issues about your personal phone, Internet, TV or radio services, your first step should be to visit our support centre. We'll guide you to the right place to address your issue.
Talk to us
Hours of operation: Our phone and chat lines are open during the week except for statutory holidays. Services are available in French and English.
- Monday to Friday: 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m. (Eastern time)
- Saturday and Sunday: Closed
Call our consumer support line
For the best support, we encourage you to contact our consumer support line:
Typing from a teletypewriter or making a call from outside Canada?
- Calls from outside Canada:
819-997-0313 - Type to our teletypewriter toll-free (in Canada):
1-877-909-2782 - Type to our teletypewriter from outside of Canada:
819-994-0423
Chat with an agent
Write to us
Email us. Make sure to tell us why you are contacting us, and we'll be able to guide you. Please note that due to increasing demand, some delays are to be expected in responding to your request. For this reason, the best way to contact us is always by phone or live chat.
Canadian Radio-television and Telecommunications Commission
Ottawa, Ontario
Canada, K1A 0N2
Fax
Fax: 819-994-0218
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