ARCHIVED -  Telecom Public Notice  CRTC 98-32

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Telecom Public Notice CRTC 98-32

  Ottawa, 4 November 1998


  File No.: Bell Canada Tariff Notice 6276
  1. On 4 September 1998, the Commission received an application from Bell Canada (Bell) under Tariff Notice (TN) 6276, amended by TN 6276A dated 25 September 1998, for approval of tariff revisions providing for the introduction of an improved and restructured Directory Assistance (DA) with Automated Directory Assistance Call Completion (ADACC) service, effective 8 January 1999.
  2. Under TNs 6276 and 6276A, customers would be able to request listed telephone numbers across Canada by dialling "4-1-1".
  3. Bell is also proposing to integrate the existing ADACC option into the proposed DA service rate and to apply a charge of $0.75 for each call to DA, including ADACC.
  4. Bell proposes to remove several of the exceptions to charges for telephone number requests. These include requests from persons calling from federally or provincially registered hospitals, requests for DA when the calling party indicates that an emergency exists, requests from persons who inform Bell of a temporary handicap or disability preventing the use of the directory and requests from persons calling from Bell pay telephones.
  5. Bell proposes to retain the exemptions for persons having permanent disabilities such that they are unable to use the telephone directory, for persons who are functionally illiterate and for persons who are 65 and over.
  6. Bell's application can be examined at Bell's business offices or at the offices of the CRTC in the following locations:

Central Building
Les Terrasses de la Chaudière
1 Promenade du Portage
Room 201
Hull, Quebec

Place Montréal Trust
1800 McGill College Avenue
Suite 1920
Montréal, Quebec

55 St. Clair Avenue East
Suite 624
Toronto, Ontario

  7. Other documents forming part of the record of this proceeding may, as noted above, be examined at the Commission office in Hull, or will be made available in the above Regional Offices promptly upon request.
  8. Copies of Bell's application can be obtained by any interested person upon request directed to Bell at the address shown below.
  9. If you wish to comment on the application, please write to Secretary General, CRTC, Ottawa, Ontario, K1A 0N2, fax: 819-953-0795, by 4 December 1998. A copy of your comments should be sent to Ms. Teresa L. Muir, Director, Regulatory Matters, Bell Canada, 105 Hôtel de Ville Street, 6th floor, Hull, Quebec, J8X 4H7, fax: 819-778-3437.
  10. Bell may file any reply comments by 14 December 1998.
  11. In addition to hard copy filings, parties are encouraged to file with the Commission electronic versions of their submissions in accordance with the Commission's Interim Telecom Guidelines for the Handling of Machine-Readable Files, dated 30 November 1995. The Commission's Internet email address for electronically filed documents is Electronically filed documents can be accessed at the Commission's Internet site at
  12. When a document is required to be filed or served by a specific date, the document must be actually received, not merely sent, by that date.
  Secretary General
  This document is available in alternative format upon request.
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