CRTC Exhibit 4 – Review of mobile wireless services, Telecom Notice of consultation CRTC 2019-57

Undertakings

The Commission requires that parties appearing at the 18 February 2020 Public Hearing respond to the following undertakings, where applicable, by 10 March 2020.

To: Bell Mobility Inc. (Bell Mobility), Rogers Communications Canada Inc. (Rogers), TELUS Communications Inc. (TELUS) (together, the national mobile network operators [MNOs]), Bragg Communications Incorporated (Eastlink), Saskatchewan Telecommunications (SaskTel), Shaw Communications Inc. (Shaw), SSi Micro Ltd. (SSi Micro), TBayTel, Videotron Ltd. (Videotron), Xplornet Communications Inc. (Xplornet) (together, the regional MNOs)

  1. Provide the following for 2019 for your mobile wireless services: ARPU, ABPU, EBITDA margin, CAPEX, EBIT, and net income as a percentage of revenues.
  2. Provide, for 2019 (as of December 31), by province, and for each brand operated by your company separately, including each of your affiliates and flakers brands: (i) your retail mobile wireless services revenues; and (ii) the number of your retail mobile wireless services subscribers.
  3. With regards to discounts offered to your consumers, provide, for 2019, by province and Canada-wide, and for each brand operated by your company separately, including each of your affiliates and flakers brands: (i) the total percentage of your customers receiving a discount off posted prices; (ii) the total average discount received by those subscribers off the posted prices. If this information is not available, provide your best estimates, including the methodology and all assumptions used to devise such estimates.
  4. Provide, for 2019 (as of December 31), by province, and for each brand operated by your company separately, including each of your affiliates and flakers brands (if this information is not available, provide your best estimate, including the methodology and all assumptions used):
    1. the number of mobile wireless net additions;
    2. number of your mobile wireless port-ins and port-outs, both broken down by wireless carriers;
    3. your company’s mobile wireless churn rate; and
    4. The number of mobile wireless customers you won back after they had ported-out to another provider.
  5. For January 2019 and January 2020, provide for each brand operated by your company separately, including each of your affiliates and flakers brands, the following, (including all assumptions used):
    1. the average amount of data usage among retail mobile wireless subscribers that have data allowance in their plans; and
    2. the median amount of data usage among retail mobile wireless subscribers that have data allowance in their plans.
  6. In your response to question 1 of the RFI letter dated 23 December 2019, you listed low-cost occasional-use or emergency-use plans that you and your affiliates currently offer. In regard to the plans that offer, at a minimum, voice calling and that cost $10 or less per month (or $120 or less per year), provide:
    1. the estimated costs and profit margins associated with each plan, for each of the years covering the 2014-2019 period, along with a detailed explanation as to how these costs and profit margins were estimated, including details on the approach used to allocate costs as amongst different brands and/or services making use of shared facilities;
    2. these plans prices for each of the years covering the 2014-2019 period;
    3. a breakdown of subscribers to each plan, by province, as of 19 February 2020; and
    4. a justification as to why such plans are generally only made available on pre-paid basis.
  7. Regarding the costs of providing mobile wireless services, submit:
    1. a detailed description of the methodology used to determine the costs of offering a specific wireless plan that would include data, voice and text along with a detailed explanation as to how these costs were estimated, including details on the approach used to allocate costs among the data, voice and text portions of the plan;
    2. a breakdown of the total costs of offering a plan (with unlimited minutes and text, and 2GB) by main cost drivers (CAPEX, spectrum, labour, etc) for the 2014-2019 period; and
    3. the total costs per GB (cost\GB) for the 2014-2019 period.

To: Bell Mobility Inc. (Bell Mobility), Rogers Communications Canada Inc. (Rogers), TELUS Communications Inc. (TELUS) (together, the national mobile network operators [MNOs])

  1. For each of the last 5 years (2015-2019), provide
    1. the number of requests you received to access your towers;
    2. the number of requests you received to access your towers that are still outstanding; and
    3. the percentage of request to access towers you denied, broken down by the reason such requests were denied.
  2. Provide a list of those in 2019 who requested access, in whole or in part, to your radio access network as an MVNO. Provide the outcome of any such requests.
  3. With regard to any unlimited mobile wireless data plans you offer, provide
    1. the total number of customers that subscribe to your unlimited plans since June 2019, on a monthly basis and for each province/territory; and
    2. the estimated number of new customers (net additions) subscribing to these unlimited plans.
  4. Provide your total mobile data overage revenues since June 2019, provided on a monthly basis and for each province/territory.
  5. How many of your advertising campaigns in 2019 included a price discount off of the regular rate for the relevant mobile wireless plan?  What percentage of your total advertising campaigns offered a discount off of your regularly posted prices?

To: Shaw Communications Inc. (Shaw), Videotron Ltd. (Videotron), Bragg Communications Incorporated (Eastlink), Xplornet Communications Inc. (Xplornet)

  1. In each province where you operate, provide the proportion of the population your mobile wireless network covered in 2019.
  2. Provide your annual mobile wireless expansion plans for the next five years, within each province you currently operate in, and any new provinces you are planning on serving. Indicate when you foresee your network to cover 90% of the population in each province in which you currently operate or are planning on serving.
  3. Indicate if your mobile wireless business segment is cash flow positive (i.e., profitable), and if not when you expect it to be.
  4. On average, how much time does it take to gain access to national MNO wireless towers? And other support structures?
  5. For each of the last 5 years and for each wireless carrier, provide (i) the total number of requests to access towers received; (ii) the number of requests to access towers denied, broken down by the reason such requests were denied.
  6. Some mediaFootnote 1 have reported that Bell Mobility will increase the prices of certain of mobile wireless plans in March 2020. Indicate whether you have considered, would consider or actually plan to respond by implementing similar price increases for your mobile wireless plans in the near term (6 months). If so,
    1. provide a list of the wireless plans that may be affected, including the price before and after the expected change; and
    2. indicate how many customers could be affected by these price changes. Provide a breakdown by province.

To: Bell Mobility Inc. (Bell Mobility)

  1. Provide a copy of all internal recordsFootnote 2 which were provided to or that otherwise served to inform your senior executives regarding the decision to introduce unlimited data wireless plans in the summer 2019.
  2. Some mediaFootnote 3 have reported that you will increase the prices of certain wireless plans in March 2020.
    1. Provide a list of the wireless plans that you expect to increase in price over the next 6 months, including the prices before and after the expected changes.
    2. Indicate how many customers could be affected by these price changes? Provide a breakdown by province.
  3. Refer to your response to (CRTC)15November19-101 where your company was requested to provide the list of prices for all of your LTE retail mobile wireless Bring Your Own Device (BYOD) plans for each of your brands. You provided provincially-aggregated data for each individual plans. Using the same format as requested in (CRTC)15November19-101, provide a breakdown for each individual plan on a province-per-province basis (i.e. data for each province provided on a separate row for each plan), even if the plan is available nationwide. 
  4. At paragraph 87 of your 15 May 2019 submission, you indicated that there was more than 14,000 individual price reductions made to hardware and service plans sold by wireless carriers since January 2017. Provide the methodology used to calculate the number of reductions. For instance, specify whether a reduction applied to a specific rate plan or hardware in a number of provinces was taken into account once or for each province.
  5. Does your network sharing agreement with TELUS help you compete in the geographic areas beyond those where you own infrastructures (i.e. radio access network [RAN] and spectrum)?  Does such an agreement contribute to lowering your costs? How much of an impact does it have on retail prices and your overall financial performance?

 To: Rogers Communications Canada Inc. (Rogers)

  1. Some mediaFootnote 4 have reported that Bell Mobility will increase the prices of certain of wireless plans in March 2020. Indicate whether you have considered, would consider or actually plan to respond by implementing similar price increases for your mobile wireless plans in the near term (6 months). If so,
    1. provide a list of the wireless plans that may be affected, including the price before and after the expected change; and
    2. indicate how many customers could be affected by these price changes. Provide a breakdown by province.
  2. Refer to your response to (CRTC)15November19-101 where your company was requested to provide the list of prices for all of your LTE retail mobile wireless Bring Your Own Device (BYOD) plans for each of your brands.
    1. Upon review, the answers provided seem to be missing some information. Specifically, some columns in the Excel spreadsheet provided were not fully populated as requested – Billing Type, Voice Type, # of Minutes, # of SMS, Total # of Data (GB), and # of Subscribers to Plan are missing. Using the same format in Attachment 3 template as requested in (CRTC)15November19-101, provide and populate complete information for all columns.
    2. You provided provincially-aggregated data for each individual plans. Using the same format as requested in (CRTC)15November19-101, provide a breakdown for each individual plan on a province-per-province basis (i.e. data for each province provided on a separate row for each plan), even if the plan is available nationwide. 

To: TELUS Communications Inc. (TELUS)

  1. Provide a copy of all internal recordsFootnote 5 which were provided to or that otherwise served to inform your senior executives regarding the decision to introduce unlimited data wireless plans in the summer 2019.
  2. Some mediaFootnote 6 have reported that Bell Mobility will increase the prices of certain of wireless plans in March 2020. Indicate whether you have considered, would consider or actually plan to respond by implementing similar price increases for your mobile wireless plans in the near term (6 months).  If so,
    1. provide a list of the wireless plans that may be affected, including the price before and after the expected change; and
    2. indicate how many customers could be affected by these price changes. Provide a breakdown by province.
  3. Refer to your response to (CRTC)15November19-101 where your company was requested to provide the list of prices for all of your LTE retail mobile wireless Bring Your Own Device (BYOD) plans for each of your brands in the Attachment 3 template.  
    1. Upon review, the answers provided seem to be missing some information. Specifically, some columns in the Excel spreadsheets provided for both prepaid and postpaid brands were not fully populated as requested - Voice Type, # of Minutes, # of SMS, Total # of Data (GB), Price of Plan/Month, Launch Date, # of Subscribers to Plan are missing. Using the same format in Attachment 3 template as requested in (CRTC)15November19-101, provide and populate complete information for all columns.
    2. You provided provincially-aggregated data for each individual plans for your postpaid brands (i.e. Telus Postpaid and Koodoo Postpaid). Using the same format in Attachment 3 template as requested in (CRTC)15November19-101, provide a breakdown for each individual plan on a province-per-province basis similar to what was provided in the prepaid brands (i.e. data for each province provided on a separate row for each plan), even if the plan is available nationwide.
  4. Does your network sharing agreement with Bell Mobility help you compete in the geographic areas beyond those where you own infrastructures (i.e. radio access network [RAN] and spectrum)?  Does such an agreement contribute to lowering your costs? How much of an impact does it have on retail prices and your overall financial performance?

To: Shaw Communications Inc. (Shaw)

  1. Provide all data, assumptions, and calculations used to generate the tables provided in Appendix D of the 15 May submission (the projected EBITDA relative to Share of Gross Additions (SOGA) decreases and churn increases).
  2. Shaw has stated publicly that due to the regulatory uncertainty associated with this proceeding it has already reduced its network investments. Explain how your business plans have changed as a result of this proceeding and provide details as to how much your investments have been lowered, in which provinces and for which projects.
  3. Refer to your response to (CRTC)15November19-101 where your company was requested to provide the list of prices for all of your LTE retail mobile wireless Bring Your Own Device (BYOD) plans for each of your brands. You provided provincially-aggregated data for each individual plans. Using the same format as requested in (CRTC)15November19-101, provide a breakdown for each individual plan on a province-per-province basis (i.e. data for each province provided on a separate row for each plan), even if the plan is available nationwide. 

To: Saskatchewan Telecommunications (SaskTel)

  1. Some mediaFootnote 7 have reported that Bell Mobility will increase the prices of certain of wireless plans in March 2020. Indicate whether you have considered, would consider or actually plan to respond by implementing similar price increases for your mobile wireless plans in the near term (6 months). If so,
    1. provide a list of the wireless plans that may be affected, including the price before and after the expected change; and
    2. indicate how many customers could be affected by these price changes. Provide a breakdown by province.

To: Xplornet Communications Inc. (Xplornet)

  1. Provide: (i) your current total number of mobile wireless subscribers; (ii) subscriber count by CMA (census metropolitan area) or CA (census agglomerations), as ascertained by billing address, in which you operate
  2. Provide the total number of retail stores at which your mobile wireless services are available for purchase.
  3. Provide your CAPEX and spectrum expenditures in 2018-2019.
  4. Provide your number of net additions for each quarter of 2019.

To: Cogeco Communications Inc.

  1. What mobile wireless facilities do you currently own in Canada (i.e. spectrum licenses, towers, core, and backhaul)?
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