Follow-up to Telecom Decision CRTC 2002-34: 8638-C12-73/02

TELUS's Service Improvement Plan


2010-08-31 - Telecom Decision CRTC 2010-636 TELUS Communications Company – Application to update its funding requirements for its service improvement plan
File number: 8638-C12-73/02

2009-08-20 - Telecom Decision CRTC 2009-505 TELUS Communications Company – 2009 application to update its funding requirements for its service improvement plan and related matters
File number: 8638-C12-73/02

2009-02-24 - Telecom Decision CRTC 2009-89 TELUS Communications Company – Follow-up to Telecom Decision CRTC 2008-103
File number: 8638-C12-73/02

2008-10-23 - Telecom Decisin CRTC 2008-103 TELUS Communications Company — 2008 application to update its funding requirements for its service improvement plan and related matters
Reference: 8638-C12-73/02

2007-06-13 - Telecom Decision CRTC 2007-41 The Commission approves TELUS Communications Company's 2007 application to increase its total subsidy requirement and draw-down from its deferral account to reflect an increase in its actual and projected service improvement plan capital expenditures. Reference: 8638-C12-73/02.

2006-09-28 -Telecom Decision CRTC 2006-63 TELUS Communications Company - Application to decrease the capital cost of its service improvement plan and related matters. Reference: 8638-C12-73/02.

2005-11-10 - Telecom Decision CRTC 2005-67 The Commission approves with changes TELUS Communications Inc.'s 2005 application to adjust its total subsidy requirement and draw-down from its deferral account to reflect an increase in its projected service improvement plan capital expenditures. Reference: 8638-C12-73/02.

2004-11-16 - Telecom Decision CRTC 2004-76 The Commission approves TELUS Communications Inc.'s application to increase the capital cost of its service improvement plan (SIP) to $23.5 million. The Commission also approves the following related matters: (a) an increase to the company's annual SIP total subsidy requirement associated with its draw-down from the National Contribution Fund; and (b) an annual SIP draw-down from its deferral account.

2003-09-25 - Telecom Decision CRTC 2003-64 The Commission approves a revised service improvement plan of $21.4 million for TELUS Communications Inc. to be completed by 2006. Reference: 8638-C12-73/02.


2010-04-09 - TELUS Communications Company

Description: Further to the Commission’s direction at paragraphs 925 and 926 of Telecom Decision CRTC 2002-34, and paragraph 13 of Telecom Decision 2008-41, TELUS Communications Company (“TELUS” or the “Company”) is submitting its SIP Tracking Report for its 2009 fiscal year. Included is an updated cost study (Attachment 3 and 4) that reflects the incremental increases in SIP costs and demand in 2009.

Document: 1379805.zip - 121KB

2010-04-01 - Commission Letter
Description: Letter addressed to TELUS Communications Company - Subject: 2010 semi-annual SIP Tracking Report

2010-03-31 - TELUS Communications Company

Description: TELUS Communications Company (“TELUS”) wishes to inform the Commission that it will be unable to complete its annual SIP Update by the requested 31 March 2010 filing date. As a result, TELUS is requesting an extension to the filing date for this report to 9 April 2010. TELUS apologizes for any inconvenience caused by this delay.

Document: 1376165.pdf - 20KB

2009-09-30 - TELUS Communications Company

Description: In accordance with paragraph 17 of Decision 2009-505, TELUS Communications Company (“TELUS” or the “Company”) herewith files its SIP Tracking Report.

Document: 1279884.pdf - 37KB

2009-09-21 - TELUS Communications Company
Description:  In accordance with paragraph 24 of Decision 2009-505, TELUS Communications herewith files an updated deferral account schedule.
Document: 1274918.pdf - 26KB

2009-05-13 - TELUS Communications Company
Description: On March 31, 2009, TELUS Communications Company (“TCC” or the “Company”) filed its Service Improvement Plan – 2008 Tracking Plan (the “Tracking Plan”). Attachment 2 to the Tracking Plan listed communities in which the Company intended to incur capital expenditures in fiscal 2009 in order to provide basic exchange service to these communities.
Document: 1128662.zip - 34KB

2009-03-31 - TELUS Communications Company
Description: Further to the Commission's direction at paragraphs 925 and 926 of Telecom Decision CRTC 2002-34, and paragraph 13 of Telecom Decision 2008-41, TELUS Communications Company (the Company) is submitting its SIP Tracking Report for its 2008 fiscal year.   Included is an updated cost study (Attachment 4) that reflects the incremental increases in SIP costs and demand in 2008.
Document: 1052805.zip - 142KB

2008-11-24 - TELUS Communications Company
Description: In Decision 2008-103, the Commission directed TELUS to issue an updated deferral account schedule.
Document: 980948.pdf - 56KB

2008-09-26 - TELUS Communications Company
Description:  Attached are the responses by TELUS Communications Company (the Company) to interrogatories set out by the Commission in its letter to the Company of 27 August 2008 , with respect to the Company's 2007 Service Improvement Plan (SIP) Tracking Report as filed on 31 March 2008
Document:  957423.zip - 121KB

2008-08-27 - Commission Letter - English Version Only - "Hard Copy Document"
Description:  Letter addressed to TELUS Communications Company - Re:TCC's Service Improvement Plan - 2007 Tracking Report - Additional interrogatories

2008-08-08 - TELUS Communications Company
Description:  Attached are the responses by TELUS Communications Company to the interrogatories forwarded by the Commission in its letter of 15 July 2008
Document: 936183.zip - 58KB

2008-07-24 - Commission Letter - French Version Only - "Hard Copy Document"
Description: Letter addressed to TELUS Communications Company - Re: TCC's Service Improvement Plan - 2007 Tracking Report

2008-07-22 - TELUS Communications Company
Description:  Further to your letter of July 15, 2008, in which you forwarded TELUS Communications Company (the Company) interrogatories with respect to its Service Improvement Plan - 2007 Tracking Report and requested responses within 15 days, the Company respectfully requests an extension until August 8, 2008.
Document: 929714.doc - 38KB

2008-07-15 - Commission Letter - English Version Only - "Hard Copy Document"
Description: Letter addressed to TELUS Communications Company - Re: TCC's Service Improvement Plan - 2007 Tracking Report - Interrogatories

2008-03-31 - TELUS Communications Company
Description: Further to the Commission's direction at paragraphs 925 and 926 of Telecom Decision CRTC 2002-34, and paragraph 13 of Telecom Decision 2007-41, TELUS Communications Company (TCC or the Company) is submitting its SIP Tracking Report for its 2007 fiscal year.   Included is an updated cost study (Attachment 3) that reflects the incremental increases in SIP costs and demand in 2007.
Document: 884154.zip - 124KB

2007-04-02 - TELUS Communications Company
Description:   Further to the Commission's direction at paragraphs 925 and 926 of Telecom Decision CRTC 2002-34, TELUS Communications Company (TCC or the Company) is submitting its SIP Tracking Report for 2006.   Included is an updated cost study (Attachment 4) that reflects the incremental increases in SIP costs and demand in 2006.
Document: 744235.zip - 92KB

2006-11-01 - TELUS Communications Company
Description: TELUS herewith files its updated deferral account schedule in accordance with paragraph 17 of Decision 2006-63 as Attachment 1 to this letter.
Document: 685626.pdf - 43KB

2006-07-20 - TELUS Communications Company
Description:  Attached is a supplement to the interrogatory response provided by the Company on June 7, 2006, with respect to the Company's Service Improvement Plan ("SIP") - 2005 Tracking Report.   This supplement was developed based on discussions between the Company and Commission staff.
Document: 646327.zip - 37KB

2006-06-07 - TELUS Communications Company
Description: Attached is the response by TCC to the interrogatories issues by the Commission on May 24, 2006, with respect to the Company's Service Improvement Plan (SIP).
Document: 633676.zip - 55KB

2006-05-24 - Commission Letter
Description: Letter addressed to TELUS Communications Company - Re: TCC Service Improvement Plan - 2005 Tracking Report - Interrogatories

2006-04-06 - TELUS Communications Company
Description: Attached is Attachment 4 to the Company's SIP Tracking Report for 2005.
Document: 612130.zip - 3480KB

2006-03-31 - TELUS Communications Company
Description: Further to the Commission's direction at paragraphs 925 and 926 of Decision 2002.34, TCC is submitting its SIP Tracking Report for 2005.
Document: 609016.pdf - 326KB

2005-09-02 - TELUS Communications Inc.
Description: TELUS Communications Inc. herewith files its response to the interrogatory received from the Commission on 25 August 2005
Document: 050902.zip - 17KB

2005-08-25 - Commission Letter
Description: Letter addressed to TELUS Communications Inc. - Re: TCI 2004 Service Improvement Plan Tracking Report - Interrogatories

2005-05-09 - TELUS Communications Inc.
Description: Attached is a revision by TELUS Communications Inc. (“TELUS” or the “Company”) to the 2004 Service Improvement Plan (“SIP”) Tracking Report that was filed by the Company on March 31, 2005.
Documents: 050509.zip - 41KB

2005-03-31 - TELUS Communications Inc.
Description: Further to the Commission’s direction at paragraphs 925 and 926 of Telecom Decision CRTC 2002-34, TELUS Communications Inc. (“TELUS” or the “Company”) is submitting its SIP Tracking Report for 2004.
Documents: 050331.zip - 87KB

2004-09-21 - TELUS Communications Inc.

Description: Attached are revisions to the Interrogatory Responses submitted by TELUS Communications Inc. (TELUS or the Company) on July 16, 2004 with respect to the Company’s revised Service Improvement Plan.
Document: 040921.zip - 34KB

2004-07-16 - TELUS Communications Inc.
Description: Attached are TELUS’ responses to the interrogatories set out by the Commission in its letter of June 4, 2004, with respect to the revised Service Improvement Plan (SIP) filed by TELUS Communications Inc. (TELUS).
Document: 040716.zip - 72KB

2004-06-04 - Commission Letter - English Version Only - "Hard Copy Document"
Description: Letter addressed to TELUS Communications Inc. - Re: TCI's Service Improvement Plan - 2003 Tracking Report - Interrogatories

2004-05-17 - Commission Letter - English Version only - "Hard Copy Document"
Files #: 8638-C12-73/02 - 8638-C12-06/97
Description: Letter addressed to TELUS Communications Inc. - Re: TELUS' Annual Service Extension Program Report

2004-04-06 - TELUS Communications Inc.
Description: Pursuant to paragraph 229 of Telecom Decision CRTC 97-9, TELUS Communications Inc. hereby files the annual progress report (Attachment 1) for 2003 for the former TELUS Communications (BC) Inc.'s Service Extension Program (SEP).
Document: 040406.zip - 39KB

2004-04-02 - TELUS Communications Inc.
Description: Further to the Commission's direction at paragraphs 925 and 926 of Telecom Decision CRTC 2002-34, TELUS Communications Inc. is submitting its SIP Tracking Report for 2003
Document: 040402.zip - 60KB

2003-11-07 - TELUS Communications Inc.
Description: As directed in paragraph 42 of the subject decision, TELUS Communications Inc. (TELUS or the Company) provides in the Attachment a revised roll-out plan for its Service Improvement Plan (SIP).
Document: 031107.zip - 29KB

2003-07-16 - Commission Letter - English Version Only - "Hard Copy Document"
Files #: 8638-C12-72/02, 8638-C12-73/02, 8638-C12-81/02
Description: Letter addressed to Aliant Telecom Inc., Bell Canada, TELUS Communications Inc. - Re: Aliant, Bell Canada and TELUS SIP Tracking Reports

2003-06-18 - TELUS Communications Inc.
Description: Attached are TELUS' responses to the interrogatories set out by the Commission in its letter of May 28, 2003, with respect to the revised Service Improvement Plan ("SIP") filed by TELUS Communications Inc. ("TELUS").
Document: 030618.zip - 112KB

2003-05-28 - Commission Letter
Description: Letter addressed to TELUS Communications Inc. - Re: TELUS Service Improvement Plan - 2003 Forecast Tracking Report - Interrogatories

2003-05-14 - TELUS Communications Inc.
Description: TELUS Communications Inc. ("TCI" or the "Company") is filing a change to page 17 of its Service Improvement Plan filed on May 2, 2003. This change is to revise the estimated cost for Greenville
Document: 030514_1.zip - 42KB

2003-05-14 - TELUS Communications Inc.
Description: Further to TELUS Communications filing its Service Improvement Tracking (SIP) Plan for 2003, pursuant to Decision CRTC 2002-34, the Company hereby files a revised tracking plan to reflect orders received from customers in Alberta.
Document: 030514.zip - 69KB

2003-05-09 - TELUS Communications Inc.
Description: TELUS Communications Inc. ("TCI" or the "Company") is filing changes to two pages of its Service Improvement Plan filed on May 2, 2003
Document: 030509.zip - 46KB

2003-05-02 - TELUS Communications Inc.
Description: TELUS Communications Inc. ("TCI" or the "Company") filed for approval its SIP roll out plan on September 13, 2003 pursuant to paragraph 918 of the subject decision.
Document: 030502.zip - 46KB

2003-04-16 - TELUS Communications Inc.
Description: Further to TELUS Communications Inc.'s ("TELUS'" or "the Company's") Annual Service Extension Program Report filed March 17 2003, the Company is filing its Service Improvement Tracking (SIP) Plan for 2003, pursuant to paragraph 925 of Telecom Decision CRTC 2002-34, which required the following information
Document: 030416.zip - 47KB

2003-02-04 - TELUS Communications Inc.
Description: Attached is a revised response to Interrogatory TELUS(CRTC)17Dec02-108 as originally filed on January 31, 2003, by TELUS Communications Inc. with respect to its revised Service Improvement Plan ("SIP").
Document: 030204.zip - 15KB

2003-01-31 - TELUS Communications Inc.
Description: Attached are TELUS' responses to the interrogatories set out by the Commission in its letter of December 17, 2002, with respect to the revised Service Improvement Plan ("SIP") filed by TELUS Communications Inc. ("TELUS").
Document: 030131.zip - 109KB

2002-12-17 - Commission Letter
Description: Letter addressed to TELUS Communications Inc. - Re: TELUS' Revised Service improvement Plan - Interrogatories

2002-11-21 - TELUS Communications Inc.
Description: TELUS Communications Inc. ("TELUS" or the "Company") is submitting the following revisions to the interrogatory responses filed by the Company on November 7, 2002.
Document: 021121.zip - 54KB

2002-11-13 - TELUS Communications Inc.
Description: Attached is the response of TELUS Communications Inc. ("TELUS") to TELUS(CRTC)16Oct02-6 and the associated Phase II Cost Study requested by the Commission in its letter of October 16, 2002, with respect to the revised Service Improvement Plan ("SIP") filed by TELUS on September 13, 2002.
Document: 021113.zip - 29KB

2002-11-07 - TELUS Communications Inc.
Description: Attached are TELUS' responses to the interrogatories set out by the Commission in its letter of October 16, 2002, with respect to the revised Service Improvement Plan ("SIP") filed by TELUS Communications Inc. ("TELUS").
Document: 021107.zip - 151KB

2002-10-16 - Commission Letter
Description: Letter addressed to TELUS Communications Inc. - Re: TELUS' Revised Service Improvement Plan

2002-09-13 - TELUS Communications Inc.
Description: Attached, as directed at paragraph 918 of the above decision, is the proposed roll-out plan of TELUS Communications Inc. with respect to its revised Service Improvement Plan.
Document: 020913.zip - 59KB

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