Home phones
We want Canadians to be able to connect to high-quality and innovative home phone services at affordable prices.
We protect the safety and interests of Canadians by:
- enforcing the Unsolicited Telecommunications Rules and the National Do Not Call List
- regulating telecommunications carriers, including major telephone companies
- approving tariffs and certain agreements for the telecommunications sector
- working to improve network reliability and how service providers report outages
- encouraging competition in telecommunications markets to ensure that Canadians have a choice of innovative and affordable services
We generally do not regulate the retail rates for phone services.
Services and information
Switch providers and keep your number
How to switch service providers and keep your number.
Make a complaint
How to make a complaint about your phone services online, by email, and by phone.
Choose a local phone service
Everything you need to know about choosing a local phone service.
Change your long-distance provider
What to know before you switch providers and what to do about “slamming” (unauthorized switching).
Find a phone provider
List of websites that compare service providers’ prices, plans and coverage areas.
Accessible phone services
Learn about handsets, message relay services (MRS), Video Relay Service (VRS), and 9-1-1 services for people with disabilities.
Home phone, mobile, and Internet service outages
Learn about our role in making services more reliable and dealing with home phone, mobile, and Internet outages.
Public proceedings and hearings
Share your views about telecommunications and broadcasting services.
Features
We are considering ways to improve telecommunications services in the Far North.
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