Service objective/standards and performance measure for processing telecommunications applications 1 April 2019 to 31 March 2020

This document presents performance results related to the processing of telecommunications applications during the 1 April 2019 to 31 March 2020 fiscal year. The data relates to the processing of Part 1 applications; tariff applications and intercarrier agreements; and applications regarding the destandardization and/or withdrawal of a service.

1. Part 1 Applications^{Footnote 1}

Definition: This item covers all applications filed under Part 1 of the Canadian Radio-television and Telecommunications Commission Rules of Practice and Procedure, except for local forbearance applications. These applications cover a broad range of subjects. Processing typically follows a set structure for the filing of interventions and replies.

Service Objective: Decision to be issued within 4 months of the close of record (COR).

2. Part 1 Applications - Local Forbearance^{Footnote 3}

Definition: Incumbent local exchange carriers (ILECs) submit local forbearance applications to the Commission to request that it forbear from regulating services in a certain exchange where the presence of local competitors has passed a certain threshold.

Performance measure: Decision to be issued within 120 days of receiving a complete application.^{Footnote 4}

3. Tariff Applications and Intercarrier Agreements^{Footnote 6}

Definition: This item covers all tariff applications, other than those that are related to the destandardization and/or withdrawal of services, and intercarrier agreements that require approval^{Footnote 7}.

Service Standards: The service standards are as follows:

1. 85 percent of determinations are to be made on an interim or final basis within two months of receipt of a complete application, and
2. 95 percent of determinations are to be made on an interim or final basis within four months of receipt of a complete application.

4. Destandardization and/or Withdrawal Applications^{Footnote 8}

Definition: This item covers all tariff applications related to the destandardization and/or withdrawal of services.

Service Standard: To issue 95 percent of determinations on a final basis within 12 months of a complete application.

Date modified:

2020-08-21