Service objective/standards and performance measure for processing telecommunications applications 1 April 2013 to 31 March 2014

This document presents performance results related to the processing of telecommunications applications during the 1 April 2013 to 31 March 2014 fiscal year.  The data relates to the processing of Part 1 applications; tariff applications and intercarrier agreements; and applications regarding the destandardization and/or withdrawal of a service.

  1. Part 1 ApplicationsFootnote 1

    Definition: This item covers all applications filed under Part 1 of the Canadian Radio-television and Telecommunications Commission Rules of Practice and Procedure, except for local forbearance applications. These applications cover a broad range of subjects. Processing typically follows a set structure for the filing of interventions and replies.

    Service Objective: Decision to be issued within 4 months of the close of record (COR).

    Number of Applications Decisions Issued Within 4 Months of COR Percentage Issued Within 4 Months of COR
    51Footnote 2 48 94%
  2. Part 1 Applications - Local ForbearanceFootnote 3

    Definition: Incumbent local exchange carriers (ILECs) submit local forbearance applications to the Commission to request that it forbear from regulating services in a certain exchange where the presence of local competitors has passed a certain threshold.

    Performance measure: Decision to be issued within 120 days of receiving a complete application.Footnote 4

    Number of Applications Decisions Issued Within 120 Days of Receipt of a Complete Application Percentage Issued Within 120 Days of Receipt of a Complete Application
    5Footnote 5 5 100%
  3. Tariff Applications and Intercarrier AgreementsFootnote 6

    Definition: This item covers all tariff applications, other than those that are related to the destandardization and/or withdrawal of services, and intercarrier agreements.

    Service Standards: The service standards are as follows:

    1. 85 percent of determinations are to be made on an interim or final basis within two months of receipt of a complete application, and
    2. 95 percent of determinations are to be made on an interim or final basis within four months of receipt of a complete application.
    1. Number of Applications Processed Determinations Made Within 2 Months of a Complete Application Percentage Made Within 2 Months of a Complete Application
      518 488 94%
    2. Number of Applications Processed Determinations Made Within 4 Months of a Complete Application Percentage Made Within 4 Months of a Complete Application
      518 497 96%
  4. Destandardization and/or Withdrawal ApplicationsFootnote 7

    Definition: This item covers all tariff applications related to the destandardization and/or withdrawal of services.

    Service Standard: To issue 95 percent of determinations on a final basis within 12 months.

    Number of Applications Processed Determinations Made Within 12 Months of a Complete Application Percentage Made Within 12 Months of a Complete Application
    9 9 100%

Footnotes

Footnote 1

Monitored pursuant to New service objectives for the processing of broadcasting and telecommunications applications as of 1 April 2011, Broadcasting and Telecom Information Bulletin CRTC 2011-222, 1 April 2011.

Return to footnote 1 referrer

Footnote 2

Includes Part 1 applications (except for Part 1 – Local Forbearance applications) for which a decision was issued between 1 April 2013 and 31 March 2014.

Return to footnote 2 referrer

Footnote 3

Monitored pursuant to Forbearance from the regulation of retail local exchange services, Telecom Decision CRTC 2006-15, 6 April 2006, as amended by Order in Council P.C. 2007-532, 4 April 2007.

Return to footnote 3 referrer

Footnote 4

An application is considered complete upon the receipt of all required documentation from the ILEC.

Return to footnote 4 referrer

Footnote 5

Includes Part 1 – Local Forbearance applications for which a decision was issued between 1 April 2013 and 31 March 2014.

Return to footnote 5 referrer

Footnote 6

Monitored pursuant to Service standards for the disposition of telecommunications applications, Telecom Circular CRTC 2006-11, 7 December 2006.

Return to footnote 6 referrer

Footnote 7

Id.

Return to footnote 7 referrer

Date modified: