Supporting Information on Lower-Level Programs

Sub-Program 1.1.1: Diverse Canadian Content

As set out in the Broadcasting Act and through its broadcasting licensing processes and regulatory frameworks, the CRTC supports the creation of diverse Canadian programming that provides a balance of information and entertainment for all Canadians. The CRTC will ensure that Canadian programming is available in both official and minority languages. By providing access to a number of local, regional, and national information sources, Canadians will be better informed and therefore more able to actively participate in our democratic society.

Planned results
Expected results Performance indicators Target Date to achieve target 2013–14
Actual results
2014–15 Actual
results
2015–16 Actual
results
Diverse Canadian programming is created and broadcast Percentage of examined undertakings compliant with regulatory requirements regarding broadcast of Canadian programming 90% March 31 NA 93.3% 92%
Percentage of examined undertakings compliant with regulatory requirements to spend and/or contribute to funds or initiatives supporting Canadian content creation 90% March 31 NA 92.6% 95%
Budgetary financial resources (dollars)
- 2017–18
Main Estimates
2017–18
Planned spending
2018–19
Planned spending
2019–20
Planned spending
Gross Expenditures 7,420,158 7,420,158 7,420,158 7,420,158
Respendable Revenue 6,530,926 6,530,926 6,530,926 6,530,926
Net Expenditures 889,232 889,232 889,232 889,232
Human resources (full-time equivalents)
2017–18
Planned full-time equivalents
2018–19
Planned full-time equivalents
2019–20
Planned full-time equivalents
53 53 53

Sub-Program 1.1.2: Compelling Canadian Content

Through the conditions it places on broadcasters and distribution undertakings, the CRTC will ensure that Canadians have access to high quality Canadian programming that is supported by strong production values. Canadian drama and comedy programs that reflect our values and attitudes will be compelling to Canadians.

Planned results
Expected results Performance indicators Target Date to achieve target 2013–14
Actual results
2014–15 Actual
results
2015–16 Actual
results
Compelling Canadian programming is created Percentage of total television viewing is to Canadian programming 48% March 31 NA 49.7% 49%
Average percentage of radio listening is to Canadian content 50% March 31 NA 53.5% 54%
Budgetary financial resources (dollars)
- 2017–18
Main Estimates
2017–18
Planned spending
2018–19
Planned spending
2019–20
Planned spending
Gross Expenditures 7,785,086 7,785,086 7,785,086 7,785,086
Respendable Revenue 6,852,120 6,852,120 6,852,120 6,852,120
Net Expenditures 932,966 932,966 932,966 932,966
Human resources (full-time equivalents)
2017–18
Planned full-time equivalents
2018–19
Planned full-time equivalents
2019–20
Planned full-time equivalents
59 59 59

Sub-Program 1.2.1: Quality Communication Services

Through its regulatory frameworks, the CRTC contributes to ensure that Canadians have a choice of quality communication service providers for telephone, Internet access, wireless and broadcasting distribution services. The CRTC monitors the broadband speeds and network practices of Internet service providers to ensure that they meet the expectations of Canadians and are capable of providing Canadians with access to new and innovative services. The CRTC reviews and updates its regulatory decisions and provides alternative dispute resolution services to ensure that impediments to a competitive marketplace for the delivery of communication services are addressed. As well, the CRTC continues to develop regulatory frameworks and coordinate the activities of industry groups to provide Canadians with disabilities access to communication services.

Planned results
Expected results Performance indicators Target Date to achieve target 2013–14
Actual results
2014–15 Actual
results
2015–16 Actual
results
Quality and accessible communication services Percentage of households that have access to broadband speeds of at least 5 megabits per second (Mbps) downstream and 1 Mbps upstream 100% December 31 NA 96% 99.5%
Percentage of retail quality of service indicators met by local telephone companies 95% December 31 NA 91% 96%
Percentage of examined undertakings in compliance with regulatory requirements regarding accessibility 100% March 31 NA 100% 100%
Budgetary financial resources (dollars)
- 2017–18
Main Estimates
2017–18
Planned spending
2018–19
Planned spending
2019–20
Planned spending
Gross Expenditures 10,245,289 10,245,289 10,245,289 10,245,289
Respendable Revenue 9,026,730 9,026,730 9,026,730 9,026,730
Net Expenditures 1,218,559 1,218,559 1,218,559 1,218,559
Human resources (full-time equivalents)
2017–18
Planned full-time equivalents
2018–19
Planned full-time equivalents
2019–20
Planned full-time equivalents
76 76 76

Sub-Program 1.2.2: Affordable Communication Services

The CRTC seeks to ensure that Canadians are able to connect to telephone, Internet access, wireless and broadcasting distribution services at rates that are affordable and provide value. The CRTC assesses tariffs provided by service providers, monitors developments in the communications industry, monitors consumer complaints and provides information to consumers to ensure that Canadians can make informed choices between service providers who offer innovative and affordable packages of services.

Planned results
Expected results Performance indicators Target Date to achieve target 2013–14
Actual results
2014–15 Actual
results
2015–16 Actual
results
Consumers have communication service choices Percentage of households that have access to three or more service providers for broadband Internet service 95% March 31 NA 98% 98%
Percentage of households that have access to three or more broadcasting distribution undertakings 95% August 31 NA 92% 93%
Budgetary financial resources (dollars)
- 2017–18
Main Estimates
2017–18
Planned spending
2018–19
Planned spending
2019–20
Planned spending
Gross Expenditures 9,325,428 9,325,428 9,325,428 9,325,428
Respendable Revenue 8,216,276 8,216,276 8,216,276 8,216,276
Net Expenditures 1,109,152 1,109,152 1,109,152 1,109,152
Human resources (full-time equivalents)
2017–18
Planned full-time equivalents
2018–19
Planned full-time equivalents
2019–20
Planned full-time equivalents
71 71 71

Sub-Program 1.3.1: Safety-Enhancing Communication Services

The CRTC contributes to strengthening a communication system that provides services that enhance the safety of Canadians. Examples of these services include 9-1-1 emergency response services and access, and public alerting systems. The CRTC monitors the development of, and broadcaster participation in, the public alert system. In order to ensure that the 9-1-1 system remains up to date, the CRTC continues to enhance the regulatory framework for next generation 9-1-1 systems.

Planned results
Expected results Performance indicators Target Date to achieve target 2013–14
Actual results
2014–15 Actual
results
2015–16 Actual
results
Communication service providers offer safety-enhancing services Percentage of broadcasters participating in public alerting system 80% March 31 NA 85% 85%
Percentage of facilities-based telecommunication service providers in compliance with 911 requirements 100% March 31 NA 97% 99%
Budgetary financial resources (dollars)
- 2017–18
Main Estimates
2017–18
Planned spending
2018–19
Planned spending
2019–20
Planned spending
Gross Expenditures 2,274,667 2,274,667 2,274,667 2,274,667
Respendable Revenue 1,201,305 1,201,305 1,201,305 1,201,305
Net Expenditures 1,073,362 1,073,362 1,073,362 1,073,362
Human resources (full-time equivalents)
2017–18
Planned full-time equivalents
2018–19
Planned full-time equivalents
2019–20
Planned full-time equivalents
17 17 17

Sub-Program 1.3.2: Unsolicited Commercial Communications

The CRTC enhances the privacy and protection of Canadians, including Canadian consumers, by promoting compliance with and enforcement of its rules and regulations relating to unsolicited communications, including those related to the National Do Not Call List (DNCL) and Canada’s anti-spam legislation (CASL). In order to make Canadians more aware of the measures available to protect themselves from unsolicited communications, the CRTC designs public education and outreach activities for the DNCL and CASL. The CRTC also develops domestic and international partnerships in order to facilitate enforcement activities related to the DNCL and CASL. The CRTC investigates complaints and takes appropriate enforcement actions for both the DNCL and CASL.

Planned results
Expected results Performance indicators Target Date to achieve target 2013–14
Actual results
2014–15 Actual
results
2015–16 Actual
results
Unsolicited commercial communications violations are reduced Percentage of unsolicited commercial messages (spam) reduced within 12 month period 10% March 31 NA The results for this indicator will be reported in 2016–17 Available next reporting period
Percentage of organizations that remain compliant within 12 months after compliance/ enforcement action taken 80% March 31 NA 98% 100%
Budgetary financial resources (dollars)
- 2017–18
Main Estimates
2017–18
Planned spending
2018–19
Planned spending
2019–20
Planned spending
Gross Expenditures 8,402,351 8,402,351 8,402,351 8,402,351
Respendable Revenue 4,437,480 4,437,480 4,437,480 4,437,480
Net Expenditures 3,964,871 3,964,871 3,964,871 3,964,871
Human resources (full-time equivalents)
2017–18
Planned full-time equivalents
2018–19
Planned full-time equivalents
2019–20
Planned full-time equivalents
66 66 66
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