Telemarketing and Unwanted Calls

If you live in Canada, you can choose to reduce the number of telemarketing calls you receive by registering your residential, wireless, fax or VoIP telephone number on the National DNCL. If your telephone number is not linked to a business line, then you are considered to be a consumer for the purposes of the National DNCL.

If you’re a telemarketer, you have to abide by the Unsolicited Telecommunications Rules (UTR), register with and pay to use the DNCL.

Read more about how we protect Canadians.

Consumer Topics

Register with the National Do Not Call List (DNCL) External link

If you want to reduce the number of telemarketing calls you receive, you may register your residential, wireless, fax, or VoIP telephone number(s) on the National Do Not Call List (DNCL).

Who Can Still Call You

Read more about which telemarketing calls and faxes are exempt from the DNCL rules.

What You Should Know

How your complaints help the CRTC bring National DNCL violators into compliance and more.

Phone Calls from Political Parties

Regardless of whether you are registered with the National Do Not Call List (DNCL), you may still receive calls from political parties and candidates.

Make a Complaint External link

Telemarketing complaints must be submitted to the National DNCL online or by phone at 1-866-580-DNCL (3625). Make sure you have registered with the National DNCL first and know who can still call you.

Ways to Protect Yourself

Block or Filter Unwanted Calls

Your phone carrier may provide options to help stop unwanted calls from ever reaching you. See which options might be available to you.

Recognize Scammers and What to Do if You Fall Victim to a Scam

Prevent yourself from being a victim of scammers, how to recognize scams, what to do if you think you’ve been scammed, and other tips on protecting yourself against scammers.

Avoid 900 or 976 Call Fraud

Learn about 900 and 976 pay-per-call rules and consumer safeguards.

Caller ID Spoofing

What is caller ID spoofing, is it illegal and how to protect yourself against it.

Telemarketer Topics

Unsolicited Telecommunications Rules (UTR)

Read the amalgamation of Telecom Decision 2007-48 and subsequent telemarketing-related decisions. There are additional rules for:

Twitter Chat: How to play by the telemarketing rules

Canada Business Network hosted a Twitter chat with the CRTC on telemarketing rules for small and medium businesses and telemarketers.

Understand Telemarketing Rules for Compliance

Are you a regular or exempt telemarketer? Read more about your responsibilities as a telemarketer.

Register with the DNCL Lien externe

Register your organization with the National DNCL.

DNCL Subscription Fees and Standardized File Formats

Learn more about paying for DNCL subscription fees and downloading standardized file formats.

Voter Contact Registry

Learn more about the registration requirements, see the registration notices, and how to contact Canadians the right way.

Violations, AMPs, Citations and ACRs


What we are doing

Reports

News

Decisions and Memorandums of Understanding

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