Switch Providers and Keep your Number

Once you’ve picked your new service provider, we recommend that you ask your new service provider to transfer your existing services on your behalf. (You don’t even need to talk to your current provider!Footnote 1)

How does this work?

Keep your phone number when you switch

Most importantly, do not cancel your service before you switch to the new provider.Tell your new phone provider that you want to keep your number. They will take care of the transfer for you – they’ll ask for some personal details to set up your account and ask you which services you want to keep, remove or change.

You can keep your phone number…

You might need to get a new phone number…

You will definitely need to get a new phone number…

How long does it take to transfer my phone number?

For mobile phones, it can take a few hours. For landline to mobile or mobile to landline, it typically takes up to 2 business days. You might also experience a disruption in service while it’s being transferred, including disruptions to 9-1-1 services.

Contact your service provider for more details.

What does it cost to transfer my services? How much are my mobile cancellation fees?

You have to finalize any payments or resolve any issues with your current service provider before you cancel or transfer your services. Billing will stop as soon as your services are cancelled. If you have a contract, you may need to pay cancellation fees and any outstanding fees.

If you have a mobile phone contract, your cancellations fees are calculated as follows:

If you receive your phone or other device at a reduced upfront price (a "device subsidy"):

In all other cases:

Your contract explains how to calculate your early cancellation fee and the amount by which your early cancellation fee will decrease each month.

If you don't know the exact fee you would pay to cancel today, contact your service provider.

I just want to cancel my services

If you just want to cancel your services, typically you would phone, email or send regular mail to notify your existing service provider of the cancellation; check your contract to see if there is a specific way they want you to cancel.

Your service provider must cancel your services right away (unless you specify a later cancellation date) – you don’t need to provide 30 days notice.

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