Broadband Measurement Project

Participants wanted

The CRTC is seeking participants for the project to measure the performance of broadband Internet services in Canadian homes.

The results of this project will enable Canadians to gain additional insight into the performance of their broadband services, including actual connection speeds and whether participating ISPs are delivering speeds as advertised.

If you wish to participate, you can apply by completing the online form.

What is the Broadband Measurement Project?

In 2015, the CRTC launched a project to objectively measure broadband Internet performance, including actual connection speeds, in Canadian homes. The first phase wrapped up in 2016 with the publication of SamKnows’ Analysis of Broadband Performance in Canada - March & April 2016. The project’s second phase was launched in May 2019.

During the first phase, the CRTC collaborated with a number of Canadian Internet service providers (ISPs) and SamKnows, a UK-based company specializing in broadband measurements. The Commission intends to do the same for the second phase.

The data, collected during the first phase from approximately 5,000 Canadian volunteers, from across the country:  

Who are the Participating ISPs?

How is data collected for the Broadband Measurement Project?

A device known as a Whitebox is connected to a volunteer’s home modem or router and monitors the broadband performance when no one is using the Internet connection. This performance data is made available to the volunteer via a Web portal and is also available to the CRTC and the ISP providing the service.

Several performance indicators are measured, including Internet speed. The data used to measure Internet speed is taken from the location of the service provider to your doorstep. It does not test for Internet speed within different parts of your home. There are many factors that may impact broadband speed and user experience inside the home compared to broadband performance up to the doorstep of the home.

Factors that may impact broadband performance include:

Internet speed was measured from the location of the service provider to your doorstep.
Long Description

Factors that may impact Broadband performance include:

Inside your home:

  • Number of devices in use at the same time in a home
  • Faulty equipment (e.g. router)
  • Poor Wi-Fi connectivity

Outside your home:

  • Heavy internet traffic on a particular site
  • The time it takes for data to travel to and from their destination (e.g. latency)
  • The amount of data packets that travel from their destination but fail to reach your home (e.g. packet loss)

Final Report 2016

A preliminary report with data focusing on performance by region and access technology was published on March 31, 2016. A final report with data on the performance of individual Internet service providers and their specific service offerings was published in September 2016. The reports indicated that:

The following tables rank the ISP products based on the download speed as a percentage of advertised speed for each speed bucket.

Table 1: Download Speed as a percentage of Advertised Speed (5-9 Mbps)

Table 2: Download Speed as a percentage of Advertised Speed (10-15 Mbps)

Table 3: Download Speed as a percentage of Advertised Speed (16-39 Mbps)

Table 4: Download Speed as a percentage of Advertised Speed (40+Mbps)

Who were the participating ISPs?

ISPs that participated in this project in 2016 include all the major wireline service providers in Canada with the exception of SaskTel, which declined to participate. Participating providers included:

Date modified: