Internet Code

As of January 31, 2020, new safeguards have been introduced for Internet services thanks to the Internet Code! The Internet Code is the third installment in a series of codes introduced by the CRTC, following the introduction of the Wireless Code and Television Service Provider Code.

At this time, these new consumer protections will benefit customers of the following ISPs:

  • Bell Canada
  • Rogers Communications
  • Cogeco
  • SaskTel
  • Videotron
  • Eastlink
  • Shaw Telecom
  • Xplornet
  • Northwestel

The Internet Code introduces new rights for customers and establishes consumer-friendly business practices. It, among other things, ensures customers benefit from:

  • easier-to-understand contracts, documentation and policies surrounding service calls, outages, security deposits, and disconnections;
  • clearer information about prices, including for bundles, promotions and time-limited discounts, thanks to required critical information summaries;
  • bill shock protection, through notifications when customers approach their data-usage limits; and
  • greater flexibility thanks to new rules permitting customers to cancel a contract within 45 days, without paying early cancellation fees, if the contract differs from the offer.

Read the simplified Internet Code to learn more about your rights. You can also read the complete Internet Code to learn about its background, application and more.

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