What is the CRTC doing about telemarketers?

We understand how frustrating it can be to get unsolicited telephone calls – we get them too!

If you get an unwanted call, please report it to the National Do Not Call List. This information is sent to our Compliance and Enforcement team who investigate the complaint – if we have enough evidence, we can issue a fine to the company. Thanks to complaints from people like you, the CRTC has issued fines totalling over $8 million, conducted 2,300 investigations, and sent 366 warning letters, 174 citations, and 150 notices of violation since 2008.

For more details about fines (what we call AMPs) and Notices of Violation:

New! A decision was issued to set out findings on technical solutions that Canadians could use to protect themselves from unwanted unsolicited and illegitimate calls. The CRTC is also directing service providers to develop solutions to block nuisance calls within their network. Service providers must also report back to the CRTC, within 180 days, from the date of this decision, with details of the filtering services they offer, or intend to offer, to their subscribers. This is to ensure that all Canadians have a base level of protection against the most illegitimate nuisance calls. Learn more here:

You can also see how you can protect yourself from illegitimate nuisance calls: Telemarketing and Unwanted Calls.

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