Register as a Telecommunications Provider

Before an organization can offer or provide customers with telecommunications services, it must register with the CRTC. This applies to organizations of all sizes—from small start-ups to large enterprises. Telecommunications services include, but are not limited to, local voice services, Voice over IP (VoIP) services, internet services, long distance services, wireless services and/or payphone services. All Telecommunications Providers that carry telecommunications traffic internationally must obtain a BITS licence.

When an organization has fully completed the registration process, it will be included on the Lists of Registered Telecommunications Providers.

You may register as one or more of the following:

If you are not sure what you should register as, please read the requirements for each of these types of providers, or contact us.

Register Now

Step 1. Prepare your registration application.

First, you must prepare a registration application. Please address it to the Secretary General. In your application, you must include:

  • Contact information for the organization you want to register:
    • Legal name
    • Mailing address
    • Telephone number
    • Fax number
    • Email address
  • Contact information for the organization’s Response Manager.
    • Full name and title (e.g., Dr)
    • Mailing address
    • Telephone number
    • Fax number
    • Email address
    The Response Manager will become the point-of-contact between your organization and the CRTC. They will be responsible for managing additional information requirements, on behalf of your organization.
  • A list of telecommunications services that the organization will offer, including (but not limited to):
    • Local voice services, including 9-1-1
    • Voice over IP (VoIP) services, including 9-1-1Footnote 1
    • Internet services
    • Long distance services, including international calls
    • Wireless services, including 9-1-1
    • Payphone services, including 9-1-1
  • Information about whether the organization owns or operates transmission facilities, as per the definition in the Telecommunications Act, Part I, s. 2(1).
    • If the organization does own or operate transmission facilities, you must register it as a Facility-Based Provider and provide:
      • A diagram that clearly indicates the different transmission facilities, their locations, and their interconnection points, and 
      • The names of the organizations that own the transmission facilities
  • The name(s) of the registration list(s) on which the organization should appear.
  • A statement acknowledging that the organization understands and will conform to the regulations associated with the registration lists for which it is registering.

If you are registering as a Proposed Full MVNO or a Full MVNO, you are required to include additional information in your application:

For Proposed Full Mobile Virtual Network Operators (Proposed Full MVNOs)

If you are applying to register as a proposed full MVNO, you must submit an application to the CRTC, addressed to the Secretary General. Your application must include the following:

  • The contact information, as specified in Step 1
  • Specify the service(s) that will be offered:
    • Local voice services;
    • Voice over IP (VoIP) services;
    • Internet services;
    • Long distance services, including international calls;
    • Mobile wireless services
    • Fixed wireless services
  • The entity must indicate its intention to comply with the full MVNO requirements within 12 months of being registered as a proposed full MVNO

Please note that if the entity does not meet the requirement to register as a full MVNO within 12 months, the entity will be removed from the proposed full MVNO list.

For Full Mobile Virtual Network Operators (Full MVNOs)

If you are applying to register as a Full MVNO, you must also:

  • Register with the Commission within 12 months of becoming a Proposed Full MVNO
  • Demonstrate clearly that you meet the technical criteria of a full MVNO as described in the IMSI Guideline
  • Provide a description that identifies how the network operates and how it accesses its host wireless carrier’s network
  • Provide a network diagram that clearly indicates that you:
    • Own and operate core network hardware separate from wireless service providers (WSPs); and
    • Have a service profile management system for end-user devices that can access WSP networks in Canada
  • Identify the wireless carrier with whom you have a wholesale full MVNO access agreement
  • Provide the contact name of an individual at the host wireless carrier that can answer questions about the technical nature of the wholesale Full MVNO access agreement

Step 2. Send your registration application to the CRTC.

Submit your application via Telecom Cover Page (My CRTC Account). If you don’t have a My CRTC Account, you can apply for one.

You can also submit your registration application by mail or fax.

Last Step. Wait for your registration confirmation.

When you’ve met all the requirements associated with a registration list and we have processed your application, we will send you a confirmation email. Once you receive the confirmation, the name of your organization will appear on the appropriate CRTC registration list(s), within the timeframe specified in the confirmation email.

You are responsible for verifying your organization’s information on the Lists of Registered Telecommunications Providers and keeping it up to date. If you find any errors or omissions, or if your registration information changes, please contact us promptly.

Help Registering as a Telecommunications Provider

If you have questions about your registration, please contact us:

  • Online: Contact us
  • By phone – Data Collection System Help Desk
    • Toll-Free at 1-866-845-6036 or
    • 819-997-4597

If we need more information than you provide, we will contact your entity’s Response Manager.

Update your Registration Information

You must notify us if any registration information has changed. For more information, contact us.

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