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ARCHIVED - Telecom Decision CRTC 2010-704

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Additional reference: 2010-704-1

Ottawa, 23 September 2010

TELUS Communications Company - Application for forbearance from the regulation of residential local exchange services

File number: 8640-T69-200904690

In this decision, the Commission approves TCC’s request for forbearance from the regulation of residential local exchange services in the exchanges of Amqui, Lac au Saumon, Sayabec, and Val-Brillant, Quebec. The Commission denies TCC’s request concerning the exchanges of Batiscan, Causapscal, Sainte-Anne-de-la-Pérade, Saint-Stanislas, Saint-Tite, and Saint-Ulric, Quebec.

Introduction

1.      The Commission received an application by TELUS Communications Company (TCC), dated 9 March 2009, in which the company requested forbearance from the regulation of residential local exchange services[1] in the exchanges of Amqui, Batiscan, Causapscal, Lac-au-Saumon, Sainte-Anne-de-la-Pérade, Saint-Stanislas, Saint-Tite, Saint-Ulric, Sayabec, and Val-Brillant, Quebec.

2.      The Commission received submissions and/or data regarding TCC’s application from Bell Canada, Cogeco Cable Inc. (Cogeco), MTS Allstream Inc. (MTS Allstream), Rogers Communications Inc. (RCI), and Xittel Telecommunications Inc. (Xittel). The application was completed on 23 July 2010 with the receipt of revised competitor quality of service (Q of S) results from TCC. The Commission received no further submissions from the parties. The public record of this proceeding is available on the Commission’s website at www.crtc.gc.ca under “Public Proceedings” or by using the file number provided above.

Commission’s analysis and determinations

3.      The Commission has assessed TCC’s application based on the local forbearance test set out in Telecom Decision 2006-15 by examining the four criteria set out below.

a) Product market

4.      The Commission received no comments with respect to TCC’s proposed list of residential local exchange services.

5.        The Commission notes that TCC is seeking forbearance from the regulation of 11 tariffed residential local exchange services. The Commission also notes that in Telecom Decision 2007-64, it found all of these services to be eligible for forbearance. The Commission notes that, after filing its application, TCC modified the item number of one of these services, Basic Service - Residence, in its General Tariff. The list of the 11 approved services, which is set out in the Appendix to this decision, reflects this change.

b)  Competitor presence test

6.        The Commission notes that for the exchanges of Amqui, Lac-au-Saumon, Sayabec, and Val-Brillant, information provided by parties confirms that there are, in addition to TCC, at least two independent facilities-based telecommunications service providers, including providers of mobile wireless services.[2] Each of these service providers offers local exchange services in the market and is capable of serving at least 75 percent of the number of residential local exchange service lines that TCC is capable of serving, and at least one, in addition to TCC, is a facilities-based, fixed-line telecommunications service provider.

7.        Accordingly, the Commission determines that the exchanges of Amqui, Lac-au-Saumon, Sayabec, and Val-Brillant meet the competitor presence test.

8.        For the exchanges of Batiscan, Causapscal, Sainte-Anne-de-la-Pérade, Saint-Stanislas, Saint-Tite, and Saint-Ulric, the Commission notes that there is at least one independent mobile wireless facilities-based telecommunications service provider capable of serving at least 75 percent of the number of residential local exchange service lines that TCC is capable of serving.[3] However, the Commission notes that Videotron, the only other fixed-line, facilities-based telecommunications service provider in this exchange, is not capable of serving at least 75 percent of the number of residential local exchange service lines that TCC is capable of serving in this exchange.

9.        Accordingly, the Commission determines that the exchanges of Batiscan, Causapscal, Sainte-Anne-de-la-Pérade, Saint-Stanislas, Saint-Tite, and Saint-Ulric do not meet the competitor presence test.

c)  Competitor Q of S results

10.    The Commission notes that in November 2008, within the file associated with another TCC forbearance application,[4] MTS Allstream and Shaw Cablesystems Ltd. indicated that the competitor Q of S results submitted by TCC did not reflect the actual level of service delivered by TCC during the period in question. The Commission also notes that at that time it was unable to conclude whether the competitor Q of S results that TCC had submitted for indicator 1.19 met the Q of S standards set out in Appendix B of Telecom Decision 2006-15, as defined in Telecom Decision 2005-20, with respect to the services TCC provided to competitors in its territory.

11.  Accordingly, the Commission initiated a proceeding and informed interested parties that it would not dispose of existing and future forbearance applications that rely on Q of S indicator 1.19 performance results until it had made a determination on the issue of meeting Q of S standards. Following that proceeding, in Telecom Decision 2009-514, the Commission determined that it would not take any further action to dispose of pending forbearance applications until the applicants had submitted revised results or an explanation, to the Commission’s satisfaction, as to why revised results were not required.

12.  The Commission notes that TCC submitted revised competitor Q of S results dated 23 July 2010, for the period of December 2009 to May 2010. The Commission has reviewed these results and finds that TCC has demonstrated that during this six-month period it

i)        met, on average, the Q of S standards for each indicator set out in Appendix B of Telecom Decision 2006-15, as defined in Telecom Decision 2005-20, with respect to the services provided to competitors in its territory; and

ii)      did not consistently provide any of those competitors with services that were below those Q of S standards.

13.  Accordingly, the Commission determines that TCC meets the competitor Q of S criterion for this period.

d)   Communications plan

14.  The Commission notes that in lieu of filing a communications plan, TCC submitted that its plan specific to the exchanges in the present application would conform to the Commission’s requirements as set out in Telecom Decision 2007-64.

15.  The Commission approves, for the purpose of the current application, the use of the communications plan that TCC submitted in the proceeding leading to Telecom Decision 2007-64, subject to TCC’s compliance with the revisions outlined in that decision. The Commission directs TCC to provide the resulting communications materials to its customers, in both official languages where appropriate.

Conclusion

16.  The Commission determines that TCC’s application regarding the exchanges of Amqui, Lac-au-Saumon, Sayabec, and Val-Brillant, Quebec meets all the local forbearance criteria set out in Telecom Decision 2006-15.

17.  Pursuant to subsection 34(1) of the Telecommunications Act (the Act), the Commission finds as a question of fact that to refrain from exercising its powers and performing its duties, to the extent specified in Telecom Decision 2006-15, in relation to the provision by TCC of the residential local exchange services listed in the Appendix and future services that fall within the definition of local exchange services set out in Telecom Public Notice 2005-2 as they pertain to residential customers only, in these exchanges, would be consistent with the Canadian telecommunications policy objectives set out in section 7 of the Act.

18.  Pursuant to subsection 34(2) of the Act, the Commission finds as a question of fact that these residential local exchange services are subject to a level of competition in these exchanges sufficient to protect the interests of users of these services.

19.  Pursuant to subsection 34(3) of the Act, the Commission finds as a question of fact that to refrain from exercising its powers and performing its duties, to the extent specified in Telecom Decision 2006-15, in relation to the provision by TCC of these residential local exchange services in these exchanges would be unlikely to impair unduly the continuance of a competitive market for these services.

20.  In light of the above, the Commission approves TCC’s application for forbearance from the regulation of the local exchange services listed in the Appendix and future services that fall within the definition of local exchange services set out in Telecom Public Notice 2005-2, as they pertain to residential customers only, in the exchanges of Amqui, Lac-au-Saumon, Sayabec, and Val-Brillant, Quebec, subject to the powers and duties that the Commission has retained as set out in Telecom Decision 2006-15. This determination takes effect the date of this decision. The Commission directs TCC to file revised tariff pages with the Commission 30 days from the date of this decision.

21.     For the exchanges of Batiscan, Causapscal, Sainte-Anne-de-la-Pérade, Saint-Stanislas, Saint-Tite, and Saint-Ulric, the Commission determines that TCC’s application does not meet all the local forbearance criteria set out in Telecom Decision 2006-15. The Commission therefore denies TCC’s application for forbearance from the regulation of residential local exchange services in this exchange.

Secretary General

Related documents

  • MTS Allstream Inc. - Application concerning provisioning of competitor digital network services in accordance with competitor quality of service standards, Telecom Decision CRTC 2009-514, 21 August 2009
  • TELUS Communications Company - Applications for forbearance from the regulation of residential local exchange services, Telecom Decision CRTC 2007-64, 3 August 2007
  • Forbearance from the regulation of retail local exchange services, Telecom Decision CRTC 2006-15, 6 April 2006, as amended by Order in Council P.C. 2007-532, 4 April 2007
  • Forbearance from regulation of local exchange services, Telecom Public Notice CRTC 2005-2, 28 April 2005
  • Finalization of quality of service rate rebate plan for competitors, Telecom Decision CRTC 2005-20, 31 March 2005

 



Appendix

Local exchange services eligible for forbearance from regulation in this decision (for residential customers only)

Tariff

Item

List of services

25080

2.03.01a

Basic Service - Residence

25080

2.02.03

Residence Service

25080

2.05

Directories and Listings

25080

2.12

Telephone Number Reservation Service

25080

2.16.03

Toll Restriction Service

25080

2.19

Voice Messaging Services

25080

2.20

TELUS - Smart Touch Services

25080

2.22.01a(1)

 Call Display Blocking - Per Call

25080

2.22.01b(2)

 Call Display Blocking - Per Line

25080

2.22.01c(3)

Call Display Blocking - Call Dialled by an Operator

25080

3.02.07e

Call Blocking Service

 



Footnotes:

[1]     In this decision, "residential local exchange services" refers to local exchange services used by residential customers to access the public switched telephone network and any associated service charges, features, and ancillary services.

[2]     These competitors are Bell Canada and Cogeco.

[3]     These competitors are Bell Canada and/or RCI.

[4]     File number 8640-T66-200814881 concerning an application for forbearance from the regulation of residential local exchange services in various exchanges in Alberta and British Columbia