Notices of Violation 2017

CRTC staff has issued a notice of violation to the following persons with regard to the application of the Unsolicited Telecommunications Rules or Canada’s Anti-Spam Law

Date Person subject to the Notice of violation Description
August 1, 2017 Toronto Star Newspapers Limited Toronto Star Newspapers Limited has paid an administrative monetary penalty (AMP) of $65,000 as part of a settlement over violations of Part III, sections 3 and 15 of the Unsolicited Telecommunications Rules. A CRTC investigation found that telemarketing telecommunications were initiated on behalf of Toronto Star Newspapers Limited while they were not registered with the National Do Not Call List (DNCL) operator and failed to make all reasonable efforts to ensure that its telemarketer did not initiate these telemarketing telecommunications to consumers who are or should have been its do not call list. In addition to paying an AMP, Toronto Star Newspapers Limited has agreed to implement a compliance program.
February 6, 2017 Club Cranberry Vacations Inc. Club Cranberry Vacations Inc. has paid an Administrative Monetary Penalty (AMP) of $100,000 as part of a settlement over violations of Part II, sections 4, 6 & 13 and Part III, sections 29 of the Unsolicited Telecommunications Rules. A CRTC investigation found that telemarketing telecommunications were made by Club Cranberry Vacations Inc. to telephone numbers registered on the National Do Not Call List (National DNCL), during periods when it was not subscribed to the National DNCL. Telemarketing telecommunications were also made by Club Cranberry Vacations Inc. while it used a version of the National DNCL that was older than 31 days. Club Cranberry Vacations Inc. also exceeded the 5% monthly abandonment rate while using a predictive dialing device. In addition to paying an AMP, Club Cranberry Vacations Inc. has agreed to implement a compliance program.
February 7, 2017 Newspapers Call Center Inc. Newspapers Call Center Inc. has paid an administrative monetary penalty (AMP) of $60,000 as part of a settlement over violations of Part III, sections 3 and 5b) of the Unsolicited Telecommunications Rules. A CRTC investigation found that telemarketing telecommunications were initiated by Newspapers Call Center Inc. on behalf of clients while they were not registered with the National Do Not Call List (DNCL) operator and failed to keep records of DNCL registration for their clients. In addition to paying an AMP, Newspapers Call Center Inc. has agreed to implement a compliance program.
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