Notices of Violation 2013 - Telemarketing Compliance and Enforcement

CRTC staff has issued a notice of violation to the following persons with regard to the application of the Unsolicited Telecommunications Rules.

Date Person subject to the Notice of violation Description
December 17, 2013 Solus VB Inc. Solus VB Inc. has paid a $5,000 penalty for having made unsolicited telecommunications, using an Automatic Dialing-Announcing Device (ADAD) resulting in violations of Part IV, subsection 4d) of the Unsolicited Telecommunications Rules. A CRTC investigation found that Solus VB Inc. did not provide the name of the person on whose behalf the telecommunication was made and a mailing address and a local or toll-free telephone number where the telecommunication originator could be reached. In addition to paying an administrative monetary penalty, Solus VB Inc. agreed to implement a compliance program.
December 4, 2013 Green Shield Windows and Doors Ltd. Green Shield has paid a $65,000 penalty for violating the Unsolicited Telecommunications Rules. A CRTC investigation found that Green Shield did not consistently subscribe to the National Do not Call List (National DNCL) as required, resulting in telemarketing telecommunications made to consumers' numbers that were registered on the National DNCL. In addition to paying an administrative monetary penalty, Green Shield has agreed to implement a compliance program.
December 4, 2013 Peak Windows Ltd. Peak Windows has paid a $35,000 penalty for violating the Unsolicited Telecommunications Rules. A CRTC investigation found that Peak Windows made telemarketing calls while it was not registered with the National Do Not Call List (DNCL) operator, had not subscribed to the National DNCL, and had not paid all the applicable fees, resulting in telemarketing telecommunications made to consumers' numbers that were registered on the National DNCL. In addition to paying an administrative monetary penalty, Peak Windows has agreed to implement a compliance program.
September 25, 2013 Union Calling Inc. Union Calling has paid a $65,000 penalty for having made unsolicited telecommunications. These telecommunications were made using an Automatic Dialing-Announcing Device (ADAD) resulting in violations of Part IV, subsection 4d) of the Unsolicited Telecommunications Rules. A CRTC investigation found that Union Calling did not provide the name of the person on whose behalf the telecommunication was made and a mailing address and a local or toll-free telephone number where the telecommunication originator could be reached. In addition to paying an administrative monetary penalty, Union Calling agreed to implement a compliance program.
August 14, 2013 Canadian Union of Postal Workers (CUPW) The CUPW has paid a $50,000 penalty for having made unsolicited telecommunications, using an Automatic Dialing-Announcing Device (ADAD) resulting in violations of Part IV, subsection 4d) of the Unsolicited Telecommunications Rules. A CRTC investigation found that the CUPW did not provide the name of the person on whose behalf the telecommunication was made and a mailing address and a local or toll-free telephone number where the telecommunication originator could be reached. In addition to paying an administrative monetary penalty, the CUPW agreed to implement a compliance program.
July 24, 2013 The Paul Dewar Leadership Campaign The Paul Dewar Leadership Campaign has paid a $7,000 penalty for having made unsolicited telecommunications, using an Automatic Dialing-Announcing Device (ADAD) resulting in violations of Part IV, subsection 4d) of the Unsolicited Telecommunications Rules. A CRTC investigation found that the Paul Dewar Leadership Campaign did not provide the name of the person on whose behalf the telecommunication was made and mailing address and a local or toll-free contact telephone number where the telecommunication originator could be reached. In addition, the Paul Dewar Leadership Campaign agreed to implement a compliance program.
June 4, 2013 Strategic Communications Inc. Strategic Communications Inc. has paid a $10,000 penalty for having made unsolicited telecommunications, using an Automatic Dialing-Announcing Device (ADAD) resulting in violations of Part IV, subsection 4d) of the Unsolicited Telecommunications Rules. A CRTC investigation found that Strategic Communications Inc. did not provide the name of the person on whose behalf the telecommunication was made and mailing address where the telecommunication originator could be reached. In addition, Strategic Communications Inc. agreed to implement a compliance program.
May 29, 2013 Mr. Blake Richards – Member of Parliament – Wild Rose, Alberta Mr. Blake Richards – Member of Parliament – Wild Rose, Alberta has paid a $14,400 penalty for having made unsolicited telecommunications, using an Automatic Dialing-Announcing Device (ADAD) resulting in violations of Part IV, subsection 4d) of the Unsolicited Telecommunications Rules. A CRTC investigation found that Mr. Blake Richards – Member of Parliament – Wild Rose, Alberta did not provide the name of the person on whose behalf the telecommunication was made and, mailing address and a local or toll-free contact telephone number where the telecommunication originator could be reached.
May 29, 2013 Conservative Fund Canada, Chief Agent for the Conservative Party of Canada (CPC) The CPC has paid a $78,000 penalty for having made unsolicited telecommunications, using an Automatic Dialing-Announcing Device (ADAD) resulting in violations of Part IV, subsection 4d) of the Unsolicited Telecommunications Rules.  A CRTC investigation found that the CPC did not provide the name, mailing address and a local or toll-free contact telephone number of the person on whose behalf the call was made.
May 29, 2013 PF Expert Montréal inc. PF Expert Montréal inc. has paid a $21, 000 penalty for having made unsolicited voice telemarketing telecommunications resulting in violations of Part II, section 4, Part II, section 6 and Part III, section 2 of the Rules. A CRTC investigation found that PF Expert Montréal inc. was not registered and subscribed to the National Do Not Call List (National DNCL) as required, resulting in telemarketing telecommunications made to consumers' numbers that were registered on the National DNCL.
May 28, 2013 RackNine Inc. RackNine Inc. has paid a $60,000 penalty for having made unsolicited telecommunications calls, using an Automatic Dialing-Announcing Device (ADAD) resulting in violations of Part IV, subsection 4d) of the Unsolicited Telecommunications Rules. A CRTC investigation found that RackNine Inc. did not provide the name and address of the person on whose behalf the call was. In addition to paying an administrative monetary penalty, RackNine Inc. agreed to implement a compliance program.
May 24, 2013 Progressive Conservative Party of Ontario The Progressive Conservative Party of Ontario has paid a $85,000 penalty for having made unsolicited telecommunications calls, using an Automatic Dialing-Announcing Device (ADAD) resulting in violations of Part IV, subsection 4d) of the Unsolicited Telecommunications Rules. A CRTC investigation found that the Progressive Conservative Party of Ontario did not provide the clear name, address and a local or toll-free contact telephone number of the person on whose behalf the call was made. In addition to paying an administrative monetary penalty, the Progressive Conservative Party of Ontario agreed to implement a compliance program.
May 24, 2013 Wildrose Alliance Political Association The Wildrose Alliance Political Association has paid a $90,000 penalty for having made unsolicited telecommunications, using an Automatic Dialing-Announcing Device (ADAD) resulting in violations of Part IV, subsection 4d) of the Unsolicited Telecommunications Rules. A CRTC investigation found that the Wildrose Alliance Political Association did not provide the name, address and contact telephone number of the person on whose behalf the call was made. In addition to paying an administrative monetary penalty, the Wildrose Alliance Political Association agreed to implement a compliance program.
May 21, 2013 The Marc Garneau Leadership Campaign The Marc Garneau Leadership Campaign has paid a $2,500 penalty for having made unsolicited telecommunications, using an Automatic Dialing-Announcing Device (ADAD) resulting in violations of Part IV, subsection 4d) of the Unsolicited Telecommunications Rules. A CRTC investigation found that The Marc Garneau Leadership Campaign did not provide the name and address of the person on whose behalf the call was made. In addition to paying an administrative monetary penalty, The Marc Garneau Leadership Campaign agreed to implement a compliance program.
May 16, 2013 The New Democratic Party of Canada (NDP)

The NDP has paid a $40,000 penalty for having made unsolicited telecommunications, using an Automatic Dialing-Announcing Device (ADAD) resulting in violations of Part IV, subsection 4d) of the Unsolicited Telecommunications Rules. A CRTC investigation found that the NDP did not provide the name, address and contact telephone number of the person on whose behalf the call was made. In addition to paying an administrative monetary penalty, the NDP agreed to implement a compliance program.

March 28, 2013

Kawartha Carpet Care

Kawartha Carpet Care has paid a $9,000 penalty for violating the Unsolicited Telecommunications Rules. A CRTC investigation found that Kawartha Carpet Care did not consistently subscribe to the National Do Not Call List (National DNCL) as required, resulting in telemarketing telecommunications made to consumers' numbers that were registered on the National DNCL.
March 28, 2013

Comwave Telenetworks Inc.

Comwave Telenetworks Inc. has paid a $100,000 penalty for violating the Unsolicited Telecommunications Rules. A CRTC investigation found that Comwave Telenetworks Inc. did not consistently subscribe to the National Do Not Call List (National DNCL) as required, resulting in telemarketing telecommunications made by Comwave Authorized Telemarketers on Comwave's behalf to consumers' numbers that were registered on the National DNCL.
March 26, 2013 1486647 Ontario Inc. dba Ontario Consumer Credit Assistance 1486647 Ontario Inc. dba Ontario Consumer Credit Assistance has paid a $69,000. penalty for violating the Automatic Dialing-Announcing Device ("ADAD") Rules. A CRTC investigation found that Ontario Consumer Credit Assistance made calls via an ADAD, without obtaining prior express consent from consumers.
March 26, 2013

Quick Connect Solutions

Quick Connect Solutions has paid a $11,000. penalty for violating the Automatic Dialing-Announcing Device ("ADAD") Rules. A CRTC investigation found that Quick Connect Solutions made calls via an ADAD, without obtaining prior express consent from consumers.
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