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2010-04-30 - #: 8665-C12-201007229 - NC 2010-247 - Review of the Commissioner for Complaints for Telecommunications Services

File using the On-line Services

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• Notice of Consultation - Schedule
• List of Related Documents

Notice of Consultation 2010-247 Schedule

Activities	Deadline Dates
Public Hearing	2010-11-29 (revised)
Request to appear	2010-07-12
Notice of intention to participate	2010-05-24
Interrogatories from Commission	2010-04-30
Responses to interrogatories	2010-05-31
Comments	2010-06-28
Reply comments	2010-07-12
Final arguments	2010-10-07 (removed)

 

List of Related Documents

Section 1 - Commission Documents

a) Notices of Consultation, Decisions, etc.
b) List of Interested Parties
c) Correspondence to Parties
d) Interrogatories

Section 2 - Documents from the Commissioner for Complaints for Telecommunications Services (the Agency)

a) Correspondence to the Commission
b) Comments
c) Reply comments
d) Final arguments

Section 4 - Correspondence from parties

a) Correspondence to the Commission
b) Comments
c) Reply comments
d) Request to appear
e) Final arguments

Section 5 - Responses to interrogatories (including responses to requests for further responses to their interrogatories and for public disclosure)

Section 7 - Transcript

Section 8 - Miscellaneous Documents
a) Costs
b) Others

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Section 1a) Notices of Consultation, Decisions, etc.

2010-08-12 - Telecom Notice of Consultation CRTC 2010-247-1 Notice of Hearing Notice of hearing - Review of the Commissioner for Complaints for Telecommunications Services
Changes to procedure
File number: 8665-C12-201007229

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Section 1c) Correspondence to Parties

2010-07-13 - Commission Letter
Description: Letter addressed to Union des consommateurs - Re: Request for opportunity to put questions to the Commissioner for Complaints for Telecommunications Services

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Section 1d) Interrogatories

2010-04-30 - Commission letter
Description: Letter addressed to The Commissioner for Complaints for Telecommunications Services Inc. (the Agency) - Re: Review of the Commissioner for Complaints for Telecommunications Services

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Section 2a) - Correspondence to the Commission

2010-07-12 - Commissioner for Complaints for Telecommunications Services (the Agency or CCTS)
Description: Further to the Commission’s directions on procedure in the above referenced Telecom Notice of Consultation, this is to confirm that the Commissioner for Complaints for Telecommunications Services will participate in the public consultation to be conducted by the Commission, beginning 27 September 2010.
Document: 1416998.doc - 341KB

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Section 2b) Comments

No documents

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Section 2c) Reply comments

2010-07-12 - Commissioner for Complaints for Telecommunications Services (the Agency or CCTS
Description: In TNC 2010-247 the Commission initiated a proceeding to review the structure and mandate of the Commissioner for Complaints for Telecommunications Services (the Agency or CCTS). The Commission stated its intention to examine the Agency’s (a) membership, (b) its governance and voting structure; (c) its mandate; (d) the remedies CCTS awards; and (e) other matters, including the accessibility of CCTS's services, the Agency’s public awareness and outreach campaigns and CCTS’s overall effectiveness.
Document: 1415759.doc - 378KB

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Section 2d) Final arguments

No documents

 

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Section 4a) Correspondence to the Commission

2010-08-11 - Shaw Communications Inc.
Description: On 12 July 2010, Shaw Communications Inc. (Shaw) submitted its notice of intention to participate in the oral proceeding related to TNC 2010-247.
Document: 1426923.pdf - 75KB

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Section 4b) Comments

2010-06-28 - Union des consommateurs
Description: Veuillez trouver ci-jointes les observations d’Union des consommateurs dans le cadre de l’avis de consultation de Télécom CRTC 2010-247.
Document: 1412425.zip - 909KB

2010-06-28 - Canadian Association of the Deaf
Description: Comments from the Canadian Association fo the Deaf
Document: 1412423.doc - 33KB

2010-06-28 - Distributel Communications Limited
Description: Distributel Communications Limited is filing these comments in response to Telecom Notice of Consultation CRTC 2010-247 Review of the Commissioner for Complaints for Telecommunications Services (CCTS).
Document: 1411701.doc – 100KB

2010-06-28 – Verizon Canada Ltd.
Description: In accordance with the procedures set out in Review of the Commissioner for Complaints for Telecommunications Services, Telecom Notice of Consultation CRTC 2010-247 (TNC 2010-247), the following constitutes the comments of Verizon Canada Ltd. (Verizon Canada) in this proceeding.
Document: 1411703.pdf – 2MB

2010-06-28 – Canadian Cable Systems Alliance Inc. (“CCSA”)
Description: The Canadian Cable Systems Alliance Inc. (“CCSA”) represents small and independent BDUs across Canada. CCSA speaks on regulatory matters for over 100 companies operating in all Canadian jurisdictions except New Brunswick and Prince Edward Island.
Document: 1411705.pdf – 176KB

2010-06-28 – Public Interest Advocacy Centre (PIAC)
Description: The Public Interest Advocacy Centre (PIAC) on behalf of Consumers’ Association of Canada and Canada Without Poverty (CAC/CWP) hereby files their comments in relation to the above-noted proceeding.
Document: 1411707.zip – 96KB

2010-06-28 – Saskatchewan Telecommunications (SaskTel)
Description: In accordance with the procedure outlined in Telecom Notice of Consultation CRTC 2010-247, Review of the Commissioner for Complaints for Telecommunication Services, Saskatchewan Telecommunications (SaskTel) submits the following Comments.
Document: 1411710.zip – 91KB

2010-06-28 - Cogeco Cable Inc., Rogers Communications Inc., and Quebecor Media Inc., on behalf of its affiliate Videotron Ltd. (collectively, the Cable Carriers)
Description: The following comments are submitted by Cogeco Cable Inc., Rogers Communications Inc., and Quebecor Media Inc., on behalf of its affiliate Videotron Ltd. (collectively, the Cable Carriers) pursuant to the procedure established in Telecom Notice of Consultation 2010-247, Review of the Commissioner for Complaints for Telecommunications Services, (TNC 2010-247).
Document: 1411713.pdf – 92KB

2010-06-28 – MTS Allstream Inc.
Description: In accordance with the procedure established in Telecom Notice of Consultation CRTC 2010-247, Review of the Commissioner for Complaints for Telecommunications Services, 30 April 2010 (TNC 2010-247), MTS Allstream Inc. (MTS Allstream) is submitting its comments on the matters raised in TNC 2010-247 regarding the review of the Commissioner for Complaints for Telecommunications Services.
Document: 1411715.pdf – 111KB

2010-06-28 - Bell Aliant Regional Communications, Limited Partnership (on behalf of itself and its affiliates subject to the Commissioner for Complaints for Telecommunications Services (CCTS)) and Bell Canada (on behalf of itself and its affiliates subject to the CCTS), (collectively, the Companies)
Description: Pursuant to the processes set out in Telecom Notice of Consultation 2010-247, Review of the Commissioner for Complaints for Telecommunications Services (TNC 2010-247) Bell Aliant Regional Communications, Limited Partnership (on behalf of itself and its affiliates subject to the Commissioner for Complaints for Telecommunications Services (CCTS)) and Bell Canada (on behalf of itself and its affiliates subject to the CCTS), (collectively, the Companies) submit the following comments.
Document: 1411717.zip – 56KB

2010-06-28 - TELUS Communications Company
Description: The Commission has previously noted that it would initiate a review of the structure, mandate, and associated matters of the Commissioner for Complaints for Telecommunications Services Inc. (“CCTS”).
Document: 1411720.pdf – 93KB

2010-06-28 - Shaw Communications Inc.
Description: These comments are submitted by Shaw Communications Inc. (“Shaw”) in accordance with the procedures established by the Commission in Telecom Notice of Consultation CRTC 2010-247, Review of the Commissioner for Complaints for Telecommunications Services (the “Notice”).
Document: 1411722.pdf – 162KB

2010-05-21 - Kim Timmers
Description: Comment
Document: 1426952.mht - 3KB

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Section 4c) Reply comments

2010-07-12 - TELUS Communications Company
Description: TELUS Communications Company (“TELUS”) has reviewed the comments filed
by various parties in TNC 2010-247. TELUS herein provides certain Reply
Comments on behalf of both TELUS and Koodo Mobile.
Document: 1416988.pdf - 111KB

2010-07-12 - Public Interest Advocacy Centre (PIAC) for Consumer Groups
Description: The Public Interest Advocacy Centre (PIAC) on behalf of Consumers’ Association of Canada and Canada Without Poverty (CAC/CWP) hereby files their reply comments in relation to the above-noted proceeding.
Document: 1416984.zip - 85KB

2010-07-12 - Cogeco Cable Inc., Rogers Communications Inc., and Quebecor Media Inc., on behalf of its affiliate Videotron Ltd. (collectively, the Cable Carriers)
Description: The following Reply Comments are submitted by Cogeco Cable Inc., Rogers Communications Inc., and Quebecor Media Inc., on behalf of its affiliate Videotron Ltd. (collectively, the Cable Carriers) pursuant to the procedure established in Telecom Notice of Consultation 2010-247, Review of the Commissioner for Complaints for Telecommunications Services (TNC 2010-247).
Document: 1416971.pdf - 85KB

2010-07-12 - MTS Allstream Inc.
Description: MTS Allstream Inc. (MTS Allstream) herein provides reply comments in response to the submissions made by other parties to Telecom Notice of Consultation CRTC 2010-247 – Review of the Commissioner of Complaints for Telecommunications Services (TNC 2010-247).
Document: 1416964.pdf - 68KB

2010-07-12 - Bell Aliant Regional Communications, Limited Partnership (on behalf of itself and its affiliates subject to the Commissioner for Complaints for Telecommunications Services (CCTS)) and Bell Canada (on behalf of itself and its affiliates subject to the CCTS), (collectively, the Companies)
Description: Pursuant to the process set out in Telecom Notice of Consultation 2010-247, Review of the Commissioner for Complaints for Telecommunications Services (TNC 2010-247) Bell Aliant Regional Communications, Limited Partnership (on behalf of itself and its affiliates subject to the Commissioner for Complaints for Telecommunications Services (CCTS)) and Bell Canada (on behalf of itself and its affiliates subject to the CCTS), (collectively, the Companies) submit the following reply comments.
Document: 1416924.zip - 61KB

2010-07-12 - Saskatchewan Telecommunications (SaskTel)
Description: In accordance with the procedure outlined in Telecom Notice of Consultation CRTC 2010-247, Review of the Commissioner for Complaints for Telecommunication Services, Saskatchewan Telecommunications (SaskTel) submits the following Reply Comments.
Document: 1415747.zip - 95KB

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Section 4d) Request to appear

2010-07-12 - Union des consommateurs
Description: Union des consommateurs souhaite participer aux audiences publiques dans le cadre de l’Avis de consultation de télécom CRTC 2010-247.
Document: 1416873.pdf - 254KB

2010-07-12 - Bell Aliant Regional Communications, Limited Partnership
Description: Pursuant to the process set out at paragraph 15 of Telecom Notice of Consultation 2010-247, Review of the Commissioner for Complaints for Telecommunications Services Bell Aliant Regional Communications, Limited Partnership (on behalf of itself and its affiliates subject to the Commissioner for Complaints for Telecommunications Services (CCTS)) and Bell Canada (on behalf of itself and its affiliates subject to the CCTS), (collectively, the Companies) hereby provide the Commission with notice of their intent to participate in the oral hearing and make presentations.
Document: 1416597.doc - 71KB

2010-07-12 - Shaw Communications Inc.
Description: Pursuant to paragraph 15 of TNC 2010-247, Shaw Communications Inc. (Shaw) hereby notifies the Commission of its intention to make an oral presentation at the public
consultation commencing 27 September 2010.
Document: 1416611.pdf - 74KB

2010-07-12 - TELUS Communications Company (TCC)
Description:  In accordance with the procedures identified in paragraph 15 of TNC 2010-247, TELUS Communications Company hereby notifies the Commission of its intention to make an
oral presentation at the public consultation scheduled to begin on 27 September 2010 in
Gatineau.
Document: 1416609.pdf - 34KB

2010-07-12 - The Cable Carriers
Description: Pursuant to the process set out at paragraph 15 of Telecom Notice of Consultation 2010-247, Review of the Commissioner for Complaints for Telecommunications Services, Cogeco Cable Inc., Rogers Communications Inc., and Quebecor Media Inc., on behalf of its affiliate Videotron Ltd. (collectively, the Cable Carriers) hereby provide the Commission with notice of their intent to participate in the oral hearing and make presentations.
Document: 1416610.pdf - 54KB

2010-07-12 - MTS Allstream Inc.
Description: In accordance with the procedures identified in paragraph 15 of Telecom Notice of Consultation CRTC 2010-247 – Review of the Commissioner of Complaints for Telecommunications Services, MTS Allstream Inc. is hereby notifying the Commission of its intention to make an oral presentation at the public consultation scheduled to begin on 27 September 2010 in Gatineau.
Document: 1416606.pdf - 48KB

 

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Section 5 - Responses to interrogatories (including responses to requests for further responses to their interrogatories and for public disclosure)

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Section 8b) Others

No documents

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Date Modified: 2010-08-19